IT Manager – IT Operations Engineer – Supporting Platforms (API / ODM)

A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation.

As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd.

This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The GPL is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible.

Our international team takes care of the architecture, design and implementation of central and business critical platforms for API handling, system integration and automation of rule-based business decisions. Advising our specialist departments and IT product teams is an essential part in that context. We advise and support the implementation of new use cases and the optimization of existing solutions. In addition, we work together with service providers for operation and support to guarantee the highest grade of reliability

We see your role as IT operations engineer as a flexible all-rounder and dynamic team player who enjoys and is keen in operate and optimization of our cloud-based platforms. We offer a variety of tasks in expanding and improving our solution, from design to implementation and management of operations related challenges. As part of a powerful team, you can contribute to parts of Hapag-Lloyd's critical core systems to make a difference.

Monitoring & Observability:

• Continuous observation of our systems regarding availability, performance, system usage and costs
• Definition, design and implementation of observability / monitoring regarding Service Levels (SLIs / SLOs / SLAs)
• Integration in central observability solutions e.g.: Datadog, Elastic, …
• Reporting of availability, performance, system usage and costs on a regular basis
  
  
  

Maintenance:

• Planning, coordination and implementation of system updates in collaboration with our vendors and suppliers.
• Take care of keeping our system secure by fixing vulnerabilities in collaboration with our CISO department
• Take care of housekeeping tasks
  
  
  

Automation:

• Drive automation regarding paradigms like CaC/IaC (Configuration as Code / Infrastructure as Code) to ensure the lowest possible degree of error prone manual work.
• Optimize our CI/CD pipeline
  
  
  

Incident & Problem Management:

• Take over responsibility of coordination & solving incidents to keep “Mean-Time-To-Repair” and user impact as low as possible
• Drive and support problem management to ensure system reliability and prevent reoccurring incidents
  
  
  

Service Management:

• Take over responsibility of service request handling
  
  
  

Continuous Improvement:

• Driving continuous improvement of our platform regarding to scalability, reliability & cost-efficiency
  
  
  

BEHAVIOURS & APPROACH

• Strong analytical and problem-solving skills
• Team-oriented with excellent communication and collaboration skills
• Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork
• Ability to act under pressure and to manage efficiently crisis situations
• Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense
  
  
  

Work Experience

• Extensive experience in operations of business critical and cloud-based platforms (monitoring, maintenance, improvement, troubleshooting, …) on an enterprise scale
• Extensive experience with AWS cloud and container runtimes like ROSA (Red Hat Open Shift on AWS)
• Good Knowledge in end-to-end monitoring of applications and systems with enterprise observability tools (e.g. Datadog, Elastic, Prometheus, Grafana)
• Experience with automation tools such as Terraform or Ansible is an advantage
• Experience in software development and the tools used, such as version management, CI/CD, planning and collaboration tools (e.g. Git, Jenkins, Jira, Confluence, ...)
• Excellent communication, problem-solving, and stakeholder management skills.
  
  
  

Educations & Qualifications

• Bachelor’s or Master’s degree in computer science, Engineering, or related discipline
• English language – expert proficiency (additional languages are beneficial)
  
  
  

What We Offer

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Employees’ Deposit Linked Insurance Scheme (EDLI)
• Learning & Development through HL Academy
• Flexible Work from Home
• Leave Travel Allowance
• Variable performance bonus
• Recreation facilities
• Privilege, Casual and Sick leaves