IT Specialist

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

Do you ever wonder what happens inside the cloud?

Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

We want people who are passionate about staying on top of the latest IT trends and have an excellent knack supporting internal employees.

You will play an integral role by administering IT for our employees and assisting our existing team in building out our Corporate IT infrastructure. This is an exciting opportunity to work at a high-growth, fast-paced cloud infrastructure startup where you’ll be able to wear multiple hats and directly see the impact you are making day-to-day.

What You’ll Do

• Participate in point of contact for desktop support issues, network troubleshooting, and escalation
• Setting up meetups for company-wide events, maintaining existing infrastructure, and purchasing computers as required
• Installation and upgrade of software, antivirus checks, and security software
• Purchase and acquisition of laptops, peripherals, and other electronics for office personnel
• Ordering and replacing printing supplies, installing printers and other peripherals for employees as requested
• Work closely with our Employee Experience team to onboard new employees and ensure everyone has what they need to perform at their highest level
  
  

What You’ll Add To DigitalOcean

• Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
• 3-5 years of network administration or system administration experience
• Certification in Cisco, Microsoft, Linux, macOS is advantageous
• Successful track record in Helpdesk and IT systems administration experience in a startup environment supporting a minimum of 200 employees
• Strong familiarity using Google G Suite apps & administration
• Solid foundation in both Mac OS and Windows operating systems, with a focus on strong diagnostic and analytical skills
• Experience with MDM solutions like Airwatch or JAMF
• Experience with Azure, Microsoft Intune and Azure VDI
• Experience managing and deploying Windows 10 Systems using zero-touch enrollment
• Experience with Identity and Access Management providers like Okta and Duo
• Experience troubleshooting VPN connectivity
• Ability to work in various office IT environments with minimum supervision and a strong time management skills
• Willingness to learn on a continuous basis as we scale the company in headcount and office spaces
• Ability to lift, carry, and move all components of network equipment, peripherals, and other ancillary equipment - Lift a minimum of 50Lbs.
• A/V knowledge for conference rooms/large meetings (Google Hangouts, Zoom, general telepresence)
• A pleasant demeanor and the ability to communicate in user-friendly language
• Ability to prioritize and manage multiple client/stakeholder deadlines simultaneously in a fast-paced, dynamic environment
  
  

Why You’ll Like Working For DigitalOcean

• We are proud to work here. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud computing so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
• We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support your overall well-being, from one-time work from home stipend to wellness allowance to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is between XXX based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
• This is a Hybrid role