IT Support

The candidate should demonstrate strong interpersonal and communication skills (written, verbal, and professional email etiquette) to effectively interact with cross-functional teams and customers. They must have good analytical abilities to understand the broader context of customer issues and the capability to follow SOPs and escalate matters within defined SLAs.

Networking

• Proficient with basic network commands used for troubleshooting desktop/laptop connectivity issues.

Server

• Strong knowledge of common operating system commands and utilities.

• Basic understanding of virtualization, server/client OS installation, and workgroup/domain concepts.

• Ability to perform OS installations, basic user-level commands, and manage local users/groups.

• Skilled in software installation and basic patch deployment.

Storage & Backup

• Ability to monitor enterprise storage and backup solutions.

• Skilled in storage and backup monitoring activities.

• Proficient in using ticketing tools.

Database

• Ability to create or modify SQL queries based on business requirements.

• Understanding of data modeling and the difference between OLTP and data warehouse applications.

• Familiarity with storage hardware, storage management techniques, and related software tools.

• Ability to optimize tables to reduce storage consumption.

End User Computing

• Confident in handling end-user calls and working with ticketing tools.

• Skilled in Active Directory management.

• Experience with antivirus management.

• Strong overall troubleshooting skills.

IT service analyst ,Service now,Problem Solving Skill