IT Support Admin

Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in all U.S. states, Canada, India, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. We are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial opportunities for them.

For more information, visit https://www.onereal.com/

Location: Mumbai - Hybrid.

Work Schedule: 2:30 PM - 11:30 PM IST

Job Summary:

The IT Support Admin will be responsible for managing the procurement, maintenance, inventory, and lifecycle of laptops, accessories, and other IT devices. This role requires close collaboration with stakeholders to ensure timely delivery, repairs, and compliance with asset management protocols.

Duties/Responsibilities:

End-User & Technical Support:

• Provide comprehensive technical support for employees, acting as the first point of contact for issues related to Google Workspace (GWS), Microsoft O365, and Slack.
• Manage and support Mobile Device Management (MDM) systems for both macOS and Windows environments.
• Execute all IT-related tasks for employee onboarding and offboarding, including account creation, device provisioning, and access revocation.
• Troubleshoot and resolve hardware and software issues on employee endpoints.
• Manage work and communicate through ServiceNow, Slack and email.
  
  
  

Procurement & Vendor Coordination:

• Oversee the procurement process for laptops, mobile devices, and accessories.
• Collaborate with vendors to negotiate pricing, ensure timely dispatch, and manage bulk purchases.
• Maintain contracts and service agreements with vendors for device repairs and replacements.
  
  
  

Inventory & Asset Management:

• Track all live laptop accessories and devices within inventory.
• Maintain an up-to-date record of issued, returned, and misplaced assets.
• Ensure proper documentation and tagging for devices to prevent misplacement or unauthorized usage.
• Coordinate with internal teams for device allocation based on business needs.
• Manage software/hardware licenses and renewals.
• Optimize device allocation to new hires, existing employees, and offboarding personnel.
  
  
  

Delivery & Repairs Management:

• Ensure timely delivery and dispatch of devices to employees, coordinating with logistics partners when needed.
• Address device repairs, ensuring they are accounted for in Full & Final (F&F) settlement for departing employees.
• Implement proper tracking for faulty devices and manage replacements.
  
  
  

Compliance & Reporting:

• Ensure all assets comply with organizational policies and security standards.
• Generate periodic reports on asset usage, procurement efficiency, and stock availability.
• Assist in budgeting for IT equipment and forecasting upcoming needs.
• Support IT audits by providing accurate inventory records and policy adherence.
  
  
  

Stakeholder Collaboration:

• Partner with HR and IT teams to facilitate device allocation for new hires and offboarding processes.
• Work closely with finance teams to manage IT asset expenditures.
• Coordinate with vendors for efficient service delivery and troubleshooting device-related concerns.
  
  
  

Qualifications & Skills:

• Hands-on experience with user administration and support for Google Workspace (GWS), Microsoft O365, and Slack.
• Experience of up to 2 - 4 years in IT asset management, inventory tracking, or procurement.
• Proficiency in managing and supporting Mobile Device Management (MDM) platforms for macOS and Windows.
• Demonstrated experience with IT onboarding and offboarding processes.
• Strong organizational and analytical skills to ensure efficient workflow management.
• Ability to coordinate vendor relationships and negotiate service agreements.
• Proficiency in inventory tools like Asana, ServiceNow, or Excel.
• Basic knowledge of IT administration, workplace security, and asset compliance.
  
  
  

Must Have: Ability to truly encompass our Company Core Values

• Work Hard, Be Kind
• Tech x Humanity
• “We” are bigger than “me”.
  
  
  

Real is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.