IT Support, Associate

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are a dedicated and enthusiastic individual with a passion for customer support and IT services. With 2-3 years of experience in End-user/Desktop Support within the IT industry, you possess a working knowledge of debugging skills in the Windows environment. Your experience supporting business and connectivity tools, including Microsoft Office, Outlook Exchange email, and Remote Access, has equipped you with the expertise needed to excel in this role. You have a good understanding and experience with Windows Active Directory Services and Exchange email tools, and some knowledge of LAN/WAN, including TCP/IP and DHCP, is preferred. Your ability to communicate clearly in person, in writing, and over the phone, coupled with your patience and politeness in handling customer calls, makes you an ideal candidate. Strong interpersonal skills and attention to detail are among your key strengths. Knowledge of UNIX, technical writing, MAC Operating System, networking, and/or Cisco Unified communications tools is a plus.

What You’ll Be Doing:

• Providing IT support through phone, tickets, and chat to Synopsys workforce around the world.
• Resolving problems of moderate scope involving laptops/desktops, mobile devices, and applications.
• Handling common account issues and troubleshooting effectively.
• Providing ticket status updates to management and end-users.
• Maintaining effective relationships with end users.
• Exercising judgment within defined procedures and practices to determine appropriate actions.

The Impact You Will Have:

• Ensuring smooth and efficient IT operations within Synopsys.
• Enhancing user satisfaction through prompt and effective problem resolution.
• Contributing to the overall productivity of the workforce by minimizing downtime.
• Supporting the implementation of IT projects and service delivery initiatives.
• Maintaining a robust IT knowledge base through content management.
• Fostering a positive user experience and maintaining high standards of customer service.

What You’ll Need:

• Technical degree or diploma in a related field.
• 2-3 years of experience in End-user/Desktop Support.
• Proficiency in debugging within the Windows environment.
• Experience with Microsoft Office, Outlook Exchange email, and Remote Access.
• Knowledge of Windows Active Directory Services and Exchange email tools.

Who You Are:

• A strong communicator, both verbally and in writing.
• Patient and polite in handling customer interactions.
• Detail-oriented with excellent organizational skills.
• A team player with strong interpersonal skills.
• Adaptable and able to exercise sound judgment within defined procedures.

The Team You’ll Be A Part Of:

Our Global IT Service Desk is the main entry point for all IT Products and Services at Synopsys. The team provides first-level, 24x7 support to some 25,000 employees worldwide via calls, chats, tickets, and walk-ups. With team members located in Mountain View, Shanghai, Hyderabad, Lisbon, Durham, and Bloomington, we participate in projects around service delivery, manage our IT Web knowledge base, and ensure the highest level of customer support.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.