IT Support Coordinator - Audio/Video

About the team

As part of the global Corporate IT function, our team delivers high-quality support across both traditional IT systems and modern workplace technologies. From user devices and enterprise tools to collaboration platforms and meeting experiences, we support the infrastructure that keeps Kinaxis connected and productive.

We take pride in delivering efficient, professional service—whether resolving an IT support ticket, troubleshooting a Microsoft Teams Room, or ensuring a seamless experience during Town Halls and internal AV events.

What you will do

• Set up, operate, and troubleshoot AV systems for internal meetings and events such as Town Halls, AMAs, and leadership sessions
• Support and maintain meeting room technologies including Microsoft Teams Rooms, conferencing displays, control panels, and digital signage
• Perform routine checks, testing, and documentation of AV infrastructure to ensure consistent performance across collaboration spaces
• Coordinate with internal teams to deliver AV requirements for hybrid meetings and events, ensuring readiness and issue-free execution
• Provide end-user IT support for hardware, software, and access issues using ServiceNow, ensuring timely and accurate resolution
• Carry out onboarding and offboarding processes including device provisioning, account setup/deactivation, and access management
• Install, diagnose, and maintain end-user IT equipment and software to support day-to-day business operations across Windows and macOS environments.

Technologies we use

• AV & Collaboration: Microsoft Teams Rooms, Crestron, Barco ClickShare, BrightSign, Appspace, Q-SYS, AVoIP( Dante, NDI, AES 67 etc)
• AV Hardware: Soundbars (Logi, Poly), displays, microphones, digital signage, control panels
• IT & Support Tools: Windows/macOS, Microsoft 365, ServiceNow, Active Directory, Intune, Endpoint Central

What we are looking for

• 5–7 years of experience in AV support or a hybrid AV/IT support role, ideally in a corporate or event-driven environment.
• Strong hands-on experience with AV systems such as Microsoft Teams Rooms, Crestron, Barco ClickShare, conferencing peripherals, and digital signage.
• Working knowledge of IT support tasks including device setup, onboarding/offboarding, account provisioning, and troubleshooting on Windows/macOS.
• Familiarity with enterprise support and management tools such as ServiceNow, Intune, Endpoint Central, Active Directory, and Azure AD.
• Comfortable supporting internal events, hybrid meetings, and in-room technologies, both onsite and remotely.
• Strong communication and coordination skills with the ability to support stakeholders in high-visibility situations.
• Post-secondary education in AV technology, IT, Communications Technology, or a related field, or equivalent experience.