IT Support Engineer

Overview

An IT Support Engineer is responsible for maintaining and troubleshooting computer systems, software, and networks. They provide technical support to users, diagnose and resolve technical issues, and ensure the smooth operation of IT infrastructure. This role often involves installation, configuration, maintenance, and troubleshooting of both hardware and software.

Key Responsibilities:

• Troubleshooting and Resolution: Diagnose and resolve technical issues related to hardware, software, and networks. This may involve remote support, on-site visits, or working with clients to resolve issues.
• Installation and Configuration: Install, configure, and maintain computer hardware and software systems. This may include setting up new accounts, configuring network devices, or installing new software.
• Network Maintenance: Monitor and maintain computer networks, ensuring their stability and security. This may involve troubleshooting network issues, updating security software, or implementing new network technologies.
• Customer Support: Provide technical support to users, addressing their questions and concerns. This may involve interacting with users via phone, email, or in-person.
• Documentation: Document technical fixes, troubleshooting steps, and other relevant information. This documentation can be used for future reference and to train other support staff.
• Inventory Management: Maintain accurate records of hardware and software assets. This may involve tracking software licenses, hardware warranties, and other relevant information.
• Continuous Learning: Stay up-to-date on the latest IT technologies and best practices. This may involve attending training sessions, reading industry publications, or participating in professional organizations.

Skills:

• Technical Skills: Strong knowledge of computer hardware, software, and networks.
• Problem-Solving Skills: Ability to diagnose and resolve technical issues.
• Communication Skills: Ability to communicate clearly and effectively with users.
• Customer Service Skills: Ability to provide excellent customer service.
• Analytical Skills: Ability to analyze data and identify root causes of problems.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Patna, Bihar: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 2 years (Preferred)

Work Location: In person