IT Support Engineer

Overview

Required a Female IT Support Engineer for providing technical assistance to users, troubleshooting hardware, software, and network issues.

They will also maintain and monitor computer systems, install and configure software and hardware, and manage user accounts and profiles. Ultimately, they ensure the smooth and efficient operation of IT systems within an organization. Key Responsibilities:

• Troubleshooting and Problem Solving: Diagnosing and resolving technical issues reported by users, including hardware, software, and network problems. This involves investigating, identifying root causes, and implementing solutions.
• Technical Support: Providing timely and effective support to users, whether in person, over the phone, or via remote access. This includes guiding users through troubleshooting steps and providing clear instructions.
• System Maintenance and Monitoring: Ensuring the smooth operation of computer systems and networks by monitoring performance, installing updates, and conducting regular maintenance.
• Hardware and Software Management: Installing, configuring, and maintaining hardware and software components, including operating systems, applications, and security software.
• User Account Management: Creating and managing user accounts, profiles, and access permissions.
• Documentation and Reporting: Maintaining accurate records of issues, solutions, and system configurations. This includes documenting technical knowledge and creating reports for management.
• Collaboration and Communication: Working with other IT professionals, such as software developers or network administrators, to resolve complex issues and escalate problems when necessary.
• Staying Updated: Keeping abreast of new technologies and best practices in the IT field to provide effective support.

Examples of Specific Tasks:

• Installing and configuring new computers, printers, and other hardware.
• Troubleshooting network connectivity issues.
• Resolving software conflicts and application errors.
• Setting up email accounts and configuring email clients.
• Managing user passwords and access permissions.
• Diagnosing and repairing hardware failures.
• Providing training on new software or systems.
• Documenting steps taken to resolve issues for future reference.
• Monitoring system performance and identifying potential problems.
• Assisting with the installation of new software and hardware.
• Maintaining an inventory of hardware and software.
• Managing backups of servers and other critical systems.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Work Location: In person