IT Support Engineer

Overview

Location: ICD Tumb (Remote Area)
Third-Party Payroll: Vapi Manpower
Note: No residential accommodation will be provided.

• Role: Desktop Support Engineer L2

Work Location: ICD Tumb
Payroll Company: Vapi Manpower
Accommodation: Not provided

• Contact Person: Ashish Mishra

WhatsApp: +91 81084 61922

Responsibilities:

• Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
• Respond to and manage escalated support tickets, ensuring timely resolution.
• Install, configure, and maintain software and hardware components.
• Assist in the setup and support of network-related issues.
• Document support processes and resolutions in the ticketing system Service Now
• Collaborate with other IT teams to resolve issues and improve support processes.
• Maintain knowledge of current IT trends and technologies.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 4-5 years of experience in desktop support or a related IT role.
• Strong understanding of computer hardware, software, and networks.
• Ability to troubleshoot and resolve advanced technical issues.
• Excellent communication and interpersonal skills.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Skills:

• Proficiency with Windows operating systems, Mac OS, and Active Directory.
• Familiarity with Microsoft Office Suite and remote desktop tools.
• Network troubleshooting and hardware diagnostics and repair.
• Understanding of the ITIL framework.

Job Type: Full-time

Pay: ₹20,315.94 - ₹28,398.82 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Work Location: In person