IT Support Engineer

Overview

We are seeking a detail-oriented and customer-focused IT Support Specialist to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical problems in a timely and accurate manner, ensuring the smooth operation of IT systems and services.

Key Responsibilities:

• Respond to user support requests via phone, email, or ticketing system.
• Diagnose and troubleshoot software, hardware, and network issues.
• Install, configure, and maintain computer systems and applications.
• Support Windows/macOS operating systems, Microsoft Office Suite, and other commonly used software.
• Manage and maintain user accounts, permissions, and access rights (Active Directory, etc.).
• Set up and support hardware such as laptops, desktops, printers, and mobile devices.
• Escalate unresolved issues to higher-level support teams as necessary.
• Maintain inventory of IT assets and documentation of processes and resolutions.
• Assist with onboarding and offboarding of employees from a technical perspective.
• Ensure compliance with IT policies and security standards.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1–3 years of experience in an IT support or helpdesk role.
• Strong knowledge of Windows and macOS environments.
• Familiarity with network protocols, basic server and storage systems, and cloud services (e.g., Microsoft

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person