IT Support Engineer

Experience: 4.00 + years

Salary: INR 1500000-1700000 / year (based on experience)

Expected Notice Period: 15 Days

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Office (Mumbai)

Placement Type: Full Time Permanent position(Payroll and Compliance to be managed by: Interpolitan Money)

(*Note: This is a requirement for one of Uplers' client - Global Banking Solutions Provider)

What do you need for this opportunity?

Must have skills required:

Automation tools, AWS Certificate, CCNA Certificate, CompTIA A+ Certificate, Microsoft Azure Certificate, Network+ Certificate, scripting for system administration, cloud platforms, CyberSecurity, Firewalls, IT service management tools, IT Support, Network Management, Networking protocols, Security solutions, System Admininstration, ticketing systems, troubleshoot, Virtualization technologies, Windows and mac

Global Banking Solutions Provider is Looking for:

We have a purpose to empower global opportunities for our clients, partners and people. We offer tailored services and multi-currency solutions for seamless local and international transactions, helping businesses and individuals overcome traditional banking barriers. In the past, financial journeys were fraught with red tape, slow systems and arbitrary transaction limits. Now, everything has changed. Thanks to our unique approach, our clients can easily meet financial goals and make cross-border transactions worldwide. We’re a values-led organisation and place integrity at the heart of every decision. As we expand both domestically and internationally, these core principles empower us and help us drive growth and the development of company culture in an ethical way. Our global business has team members in the UK, India, UAE and Canada. We’re looking for talented innovators who are passionate, positive and capable of thinking outside the box to solve challenges.

If you share our values and would like to be part of our journey, we encourage you to apply for one of our open roles.

We are seeking an IT Engineer to manage and optimize our IT infrastructure, ensuring seamless operations across networks, security, and systems. This role will be crucial in maintaining technology efficiency and supporting business growth.

You’ll work closely with internal teams to enhance system security, improve efficiency, and troubleshoot technical issues.

What you’ll be doing:

• Asset Lifecycle Management
• Oversee end-to-end asset lifecycle management, including procurement, assignment, tracking, and decommissioning of IT assets.
• Ensure all IT assets are properly documented, tracked, and maintained with periodic audits.
• Manage IT inventory, ensuring proper tracking, timely upgrades, and disposal of obsolete assets.
• Infrastructure Management
• Manage and maintain IT infrastructure, including servers, networks, and cloud-based services.
• Monitor system performance and proactively identify potential issues.
• Research and implement new technologies to enhance system efficiency.
• Ensure compliance with relevant IT security and data protection regulations.
• Security and Compliance
• Implement and enforce endpoint security measures, including OS patching, antivirus updates, and encryption policies.
• Implement and maintain cybersecurity best practices to protect company data.
• Support business continuity by managing data backups and disaster recovery plans.
• Support and Operations
• Provide technical support to employees, troubleshooting hardware, software, and connectivity issues.
• Configure and manage software applications, ensuring smooth business operations.
• Collaborate with internal teams to deploy IT solutions that improve workflow and productivity.
• Onboarding and Offboarding
• Streamline IT onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of accounts and devices.
• Maintain user access controls and permissions, ensuring security compliance.
  
  
  

Requirements:

• 4-7 years of experience in IT support, system administration, or network management.
• Strong knowledge of Windows and Mac operating systems, cloud platforms (Azure, AWS), and virtualization technologies.
• Experience with networking protocols, firewalls, and security solutions.
• Familiarity with IT service management tools and ticketing systems.
• Ability to troubleshoot software, hardware, and connectivity issues efficiently.
• Experience managing cybersecurity measures, including antivirus, encryption, and access controls.
• Strong problem-solving skills with the ability to work independently and as part of a team.
• Excellent communication skills and a customer-service mindset.
  
  
  

Nice to Have

• Certifications like CompTIA A+, Network+, Microsoft Azure, AWS, or CCNA.
• Experience in financial services, fintech, or other regulated industries.
• Knowledge of automation tools and scripting for system administration.
• Experience working in a rapidly scaling business environment.
  
  
  

Benefits:

• Attractive base salary
• Opportunity to learn and develop new skills
• Quarterly team celebrations
• Employee health insurance
• Compulsory birthday off
• 2 days annually to volunteer for an initiative or charity
• Annual company Unplugged Week
  
  
  

How to apply for this opportunity?

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
  
  
  

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!