IT Support Engineer

Overview

We are seeking a proactive and technically skilled IT Support Engineer to serve as the primary on-site technical point of contact for our client, supporting trading technology systems. The ideal candidate will combine strong technical proficiency with excellent client-facing and problem-solving abilities.

Key Responsibilities

On-Site Technical Support:

Act as the primary technical representative for the client, delivering hands-on, on-site support across all trading technology platforms.

System Monitoring Maintenance

Continuously monitor system health and performance to ensure optimal operation. Perform routine maintenance, software updates, and configuration adjustments as needed.

Troubleshooting Issue Resolution

Diagnose, analyse, and resolve technical issues efficiently. Escalate complex problems to specialized internal teams and coordinate to ensure prompt resolution.

Incident Management

Respond to client incidents and service requests within defined SLAs, following established incident management protocols. Accurately document all incidents and resolutions.

Client Relationship Management

Build and maintain strong client relationships, understanding business needs and providing proactive technical guidance. Serve as a trusted advisor to ensure smooth system operations.

System Enhancements Upgrades

Collaborate with the development team to deploy enhancements and upgrades. Participate in testing and validation to ensure seamless implementation.

Training Knowledge Sharing

Conduct technical training sessions for client teams to enhance system understanding. Share best practices and technical insights internally and with the client.

Requirements

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).
  
  

• Strong knowledge of Microsoft 365, Azure, Endpoint Management, and Device Deployment.
• Experience with AV troubleshooting and general IT support best practices.
  
  

• Minimum 1–2 years of relevant on-site technical support experience, preferably within the financial services sector.
  
  

• Analytical Problem-Solving Skills: Ability to identify root causes, manage high-pressure issues, and implement effective solutions.
• Communication: Excellent verbal and written skills, with the ability to translate technical details into clear business terms.
• Client Orientation: Strong commitment to delivering superior service and anticipating client needs.
• Adaptability: Flexible and resourceful in a dynamic, fast-paced environment.