IT Support Engineer Entry - India

Why you'll LOVE Sagent:

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all US consumers.

Sagent powers servicers and consumers. You power Sagent!

Your Day-to-Day at Sagent:

• Work as a part of Desktop Support with latest knowledge in ITIL Framework knowledge and Terminologies
• Record events and problems and their resolution in Service Now Ticketing Tool, also create knowledge base articles.
• Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
• Provide basic and intermediate level troubleshooting, as needed, to support internal associates.
• Experienced in enrolling devices via Intune / Auto-Pilot.
• Manage onboarding/offboarding users & inventory management of Hardware.
• BYOD /corporate setup, MAC OS update, Laptop login issue, MS application Issue, Web and application access issue, Laptop performance issue, Outlook issue, SSO issues on Company devices.
• Direct unresolved issues to the next level of support personnel or vendor.
• Apply professional competencies to administrate and optimize the assigned system environment.
• Setup/Support Printing System and Meeting room collab solutions.
  
  

We'd love to hear from you if you have:

• Degree or relevant work experience in same field is a Mandatory.
• Willing to work on-site and Shifts (General & Noon)
• Strong passion for technology and a desire to learn and grow in the Desktop/IT support field.
• Excellent problem-solving skills and the ability to think critically.
• Eagerness to work in a dynamic, fast-paced environment.
• Knowledge in Troubleshooting Microsoft 365 applications, Desktop Software’s, GPO Updates, VPN, Network related issues.
• Knowledge in Active Directory/Entra, JAMF Pro, End Point Central & Hardware Troubleshooting.
• Automate daily tasks such as system or software installations, security updates
  
  

Perks! As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Group Medical Coverage, Group Personal Accidental, Group Term Life Insurance Benefits, Flexible Time Off, Food@Work, Career Pathing, Summer Fridays and much, much more!

Why Sagent? Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.

Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future.

Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.