IT Support Engineer I

DESCRIPTION

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You can troubleshoot and solve straightforward problems that do not have defined SOPs.




Key job responsibilities
Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
Interacting with management and staff to provide analytical and technical assistance for improvement of IT solutions.
Managing local technical projects.
Maintaining or creating policies, procedures, and processes.
Identifying root-causes of operational issues and process inefficiencies
Supporting customers from multiple sites in the area, as well as remote customers.
Flexible to traveling within your local or regional area to support our customers basis the business need.

BASIC QUALIFICATIONS

• Bachelor's degree
• 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• Experience in PC repair, troubleshooting, deployment and liquidation
• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting

PREFERRED QUALIFICATIONS

• Bachelor's degree in IT, computer science or equivalent
• 2+ years of troubleshooting in a multi-user high availability environment experience