IT Support Engineer I

Ciklum is looking for a IT Support Engineer I to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

An IT Support Engineer I provides the first line of technical support to all Ciklum employees and basic IT services of high quality. This role involves performing day-today support tasks and resolving failure issues.

Responsibilities:

• Managing tickets on the Service Desk system
• Delegating tasks to the second and third lines of support
• Communicating with customers through Gmail, Google Chat, Google Meet, and phone calls
• Providing daily user support with hardware and software issues
• Cooperating with other IT sub-departments to solve common IT issues
• Cooperating and communicating with other IT sub-departments to find the best way to fix problems and improve IT service management
• Maintaining up-to-date both external (for customers) and internal (for the team) documentation up-to-date
• Preparing, provisioning, and deprovisioning workstations for newcomers and leavers
• Cooperating with the Procurement department
• Cooperating with IT service providers
• Managing IT assets and peripherals in the IT stock

Requirements:

The minimum skills a Junior IT Support Engineer must possess are as follows:

• Technical background: Knowledge in the administration of Windows 10 and above, Linux Ubuntu, macOS, Microsoft products, Network, Google Apps, Active Directory, GPO
• Problem-solving abilities: Diplomatic mindset, client-oriented (client first) approach, and crisis management skills
• Teamwork skills: To be a team player able to cooperate with the other team members to fulfill daily tasks
• Understanding of the ITIL principles, good communication skills To be able to convey information
• Stress resistance: To be able to remain calm in difficult or stressful situations
• Self-improvement and self-education: To be eager to learn
• English level: Intermediate and above

What`s in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: hybrid work mode at Chennai or Pune
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

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Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.