IT Support Engineer I

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Primary Responsibilities

• Real-time monitoring of network infrastructure to detect and address connectivity issues promptly.
• Execute routine checks and predefined procedures to ensure the stability and performance of the network.
• Document incidents, track resolutions, and provide detailed reports to senior team members.
• Collaborate with cross-functional teams to escalate and resolve complex network problems.
• Assist in the implementation of network changes and updates under supervision.
• This job role requires candidates to monitor network and perform Level troubleshooting.
• Team works on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week.
  
  

Skills And Ǫualifications

• Technical Skills:
• Good understanding of networking protocols, TCP/IP, and OSI model.
• Familiarity with network monitoring tools and systems. (SolarWinds, Nagios etc)
• Familiarity with ServiceNow ITOM and Incident management will be added advantage.
• Ability to troubleshoot basic network issues and follow predefined procedures.
  
  

Communication Skills

• Clear and concise communication to report incidents and escalate problems.
• Collaborative approach when working with different teams to address network issues.
  
  

Attention To Detail

• Keen eye for identifying anomalies and potential network issues.
• Accurate documentation of incidents and resolutions.
  
  

Problem Solving

• Ability to analyse and resolve basic network problems independently.
• Willingness to learn and adapt to new technologies and procedures.
  
  

Educational Background

• IT Craduates preferred,
• Minimum requirement 10+2 will be considered if they have additional certifications/diploma in Networks.
  
  

Certifications

• CompTIA Network+
• Cisco Certified Entry Networking Technician (CCENT) /CCNA
  
  

Experience

• Minimum 1 year experience in network monitoring or similar role
  
  

Soft Skills

• Strong work ethics and ability to thrive in a fast-paced environment.
• Good email communication skills.
• Willingness to participate in ongoing training and professional development.
  
  

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.