IT Support Engineer Level II

Department: Data Science & Engineering

Location: MMR Research Mumbai

Description

We are seeking an engaging, experienced Level II IT Support Engineer to join our Mumbai team in supporting our Global IT Service Desk!

As an IT Support Engineer Level II, you'll dive into technical challenges and emerge with solutions that keep our global operations running smoothly. This role is perfect for someone who loves tackling complex problems, thrives in a dynamic environment, and is eager to grow.


Key Responsibilities

What You’ll Do 📋🖥️🖥️ Troubleshoot and resolve hardware, software, and network issues.
📟 Support remote and on-site teams across multiple regions.
🛠️ Create and maintain system images and software packages for PCs & Macs.
🔒 Manage and enhance enterprise-level security patching.
📑 Administer and optimize tools like Active Directory, M365, and MDM applications (Jamf, InTune).
🌟 Lead or contribute to projects that drive technical innovation.
✍️ Write and maintain knowledge base articles and provide team training.
🧑‍💼 Supporting global service users across the Globe 🌍


Skills, Knowledge and Expertise

🎓 BS in Computer Science or equivalent certifications (Microsoft preferred).
📜 Certifications: ITIL, CompTIA A+, Network+, or Microsoft Certified “Fundamentals.”
💻 2+ years of hands-on experience in IT support.
🖥️ Advanced knowledge of operating systems (Windows, iOS, OSx, Linux, Android).
🤖 Automation expertise (Bash, Powershell, etc.).
🌐 Comprehensive understanding of network protocols and server infrastructure.
🛡️ Experience in enterprise-level security management.
🤝 Strong communication and problem-solving skills with a focus on empathy.
🚀 Ability to juggle multiple tasks and adapt to evolving challenges.


A bit about us and our benefits!

MMR is an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We are industry leaders, guiding best in class innovation for our clients - partnering with over 50% of the top 100 global food and drink brands.

Our team of over 900 highly engaged, multi-disciplined employees are primarily dynamic research professionals, sensory experts and data scientists. We boast a true global reach with offices in Wallingford (near Oxford), London, New York, Shanghai, Singapore, Mumbai, Sao Paulo, Cali (Colombia), Bangkok, Durban and Amsterdam.


What makes MMR special?


We are a "people first" company that prides itself on collaboration, honesty and mutual trust. Don't take our word for it though, check us out on Glassdoor. You'll see we're currently rated at 4.7 out of 5 as an employer destination and a massive 99% of our employees would recommend working for us to a friend. Add to that 99% of our people approve of our CEO and you a general feel of what it means to be part of the MMR family.

No two projects are ever the same, often involving exciting innovations, varied methods and international markets. It's a great opportunity to challenge and add value to client decision making, all while working with our passionate, friendly teams across the globe.

At MMR, we're committed to ensuring the happiness and well-being of each employee, regardless of where they are in the world!

We offer a wide range of core and additional benefits to enhance your experience with us. Competitive salaries, ample holiday allowances, and unparalleled training opportunities are standard here. Our vibrant culture, talented team, and focus on employee well-being is what makes MMR truly shine.

Ready to experience it for yourself? Apply now!