Nagpur, Maharashtra, India
Information Technology
Full-Time
Driver Logistics
Overview
Job Summary:
We are seeking a skilled IT Support Executive to maintain and support our IT infrastructure, ensuring seamless operations across hardware, and network systems. The ideal candidate will have a strong background in IT support, troubleshooting, and system administration.
Key Responsibilities:
1. Technical Support & Troubleshooting
- Provide on-site and remote IT support for employees.
- Diagnose and resolve hardware, software, and network issues.
- Set up and configure computers, printers, and other peripherals.
- Handle system upgrades, patches, and backups to maintain performance.
2. Network & System Administration
- Monitor and maintain LAN, WAN, Wi-Fi, and VPN connectivity.
- Configure and troubleshoot routers, switches, and firewalls.
- Ensure cybersecurity measures are in place to protect data and systems.
- Manage server administration (Windows/Linux) and cloud services.
3. IT Asset Management
- Maintain inventory records of IT assets, including computers, software licenses, and accessories.
- Coordinate IT purchases and liaise with vendors for support and warranty claims.
4. User Training & Documentation
- Train employees on IT best practices, software usage, and security policies.
- Document troubleshooting procedures and maintain knowledge base articles.
5. Other Responsibilities
- Assist in new system deployments and IT projects.
- Conduct preventive maintenance on IT infrastructure.
- Support audio/video conferencing setups for meetings and events.
Qualifications & Skills:
Education: Bachelor’s degree in Computer Science, IT, or a related field.- Experience: Minimum 0 – 3 years in IT support, system administration, or network engineering.
- Technical Skills:
- Strong knowledge of Windows, macOS, and Linux systems.
- Experience with Active Directory, Office 365, and cloud services.
- Proficiency in networking, cybersecurity, and hardware troubleshooting.
- Familiarity with helpdesk ticketing systems.
- Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Ability to work under pressure and handle multiple tasks.
Preferred Certifications (Optional):
- CompTIA A+ / Network+
- Microsoft Certified: Azure Administrator / MCSA
- CCNA (Cisco Certified Network Associate)
- ITIL Foundation (IT Service Management)
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