IT Support Executive

Job Title: IT Support Executive

Location: Mansarovar Riico, Jaipur

Job Type: Full-time

Job Summary:

We are looking for a skilled IT Support Executive to manage and resolve all basic computer and laptop-related issues in our office. The ideal candidate will be responsible for maintaining the network, LAN, Tally server, software installations, password resets, and IT asset inventory.

Key Responsibilities:

Technical Support & Troubleshooting:

• Diagnose and resolve hardware and software issues related to laptops, desktops, and printers.
• Install, update, and configure software applications, including Tally, MS Office, and other business tools.
• Reset and manage user passwords, access rights, and security settings.
• Provide technical assistance to employees on IT-related issues.

Network & Server Management:

• Maintain and troubleshoot office LAN, Wi-Fi, and internet connectivity.
• Ensure smooth operation of the Tally server and other critical software servers.
• Coordinate with internet service providers (ISP) for network-related issues.

IT Inventory Management:

• Keep track of IT assets, including laptops, desktops, printers, and accessories.
• Maintain records of software licenses and ensure compliance with company policies.
• Recommend hardware and software upgrades as needed.

Security & Data Protection:

• Ensure system security and data protection protocols are followed.
• Assist in antivirus and firewall management.
• Support data backup and recovery procedures.

Requirements:

• Bachelor's degree in IT, Computer Science, or a related field (preferred).
• 2+ years of experience in IT support or a similar role.
• Knowledge of Windows OS, networking, and troubleshooting.
• Familiarity with Tally, Microsoft Office Suite, and system administration.
• Ability to manage and maintain IT inventory records.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Perks & Benefits:

• Competitive salary and performance incentives.
• Opportunity to work with a dynamic team.
• Career growth and learning opportunities.