IT Support Executive

Overview

Job Title: IT Support Executive – IT Hardware, Billing & Mobility SIM management

Location: Jaipur

Key Responsibilities:

1. IT Hardware Support

• Provide end-user support for desktops, laptops, printers, and other IT peripherals.
• Troubleshoot hardware issues (faulty RAM, hard drives, motherboard, etc.) and coordinate for repair/replacement.
• Perform routine hardware maintenance and system upgrades.
• Maintain inventory records of all IT hardware assets.
• installation, configuration, and relocation of hardware during office shifts or new setups.

2. IT Services Billing & Documentation

• Track and manage billing for IT services such as broadband, leased lines, software services etc.
• Review and verify vendor invoices against actual service usage and contracts.
• Maintain detailed documentation of all IT services agreements, renewal dates, and billing cycles.
• Coordinate with the Finance/Accounts team to ensure timely processing of payments and TDS reconciliation.
• Generate monthly MIS reports on IT expenses and usage trends.

3. Mobile SIM Management

• Manage issuance, activation, and deactivation of company mobile SIM cards and data services.
• Track SIM card allocation to employees and maintain updated user records.
• Monitor mobile usage, international roaming activations as per policy.
• Coordinate with telecom providers (Jio, Airtel, Vodafone etc.) for new connections, billing disputes, or service escalations.
• Ensure compliance with KYC documentation and regulatory requirements for telecom connections.

Key Skills & Competencies:

• troubleshooting skills in hardware support and IT devices.
• Basic understanding of billing procedures and vendor coordination.
• Knowledge of mobile device management and telecom billing practices.

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Work Location: In person