IT Support Executive(Female)

Overview

Responsibilities:

• Serve as the first point of contact for clients seeking technical assistance over the phone.
• Listen attentively to client issues and inquiries, providing accurate information and solutions.
• Guide clients through technical processes and resolutions.
• Understand client issues and discuss with technical team.
• Effectively handle risky client interactions by remaining calm, empathetic, and composed.
• Keep up-to-date with product knowledge, services, and technical aspects.
• Provide exceptional customer service while maintaining a friendly and professional demeanor.

Qualifications:

• Strong communication skills, both verbal and written.
• Patience, empathy, and the ability to explain technical details clearly.
• Basic understanding of technical concepts and problem-solving techniques.
• Previous experience of 1 years or more in customer service or technical support is a plus.
• Ability to handle and manage risky client interactions in a fast-paced environment.
• Good organizational skills and attention to detail.
• Familiarity with support ticketing systems is advantageous.

How to Apply:

Send your updated resume to hr@trogonmedia.com with the subject line “IT Support Executive”.

Job Type: Full-time

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

Education:

• Bachelor's (Preferred)

Work Location: In person

Application Deadline: 15/08/2025
Expected Start Date: 15/08/2025