IT Support Executive ( restaurant)

Overview

System & Network Management

• Maintain, troubleshoot, and upgrade restaurant IT infrastructure (computers, printers, servers, routers, Wi-Fi, etc.).

• Ensure uninterrupted internet connectivity and secure network access.

• Monitor data backups, system updates, and antivirus/security tools.

POS & Software Support

• Manage and support POS (Point of Sale) systems for billing, KOTs, and order management.

• Provide immediate technical assistance for POS issues to minimize downtime during operations.

• Coordinate with POS vendors for upgrades, maintenance, and troubleshooting.

• Ensure integration between POS, inventory, and accounting systems.

Hardware & Device Management

• Install and configure desktops, laptops, printers, biometric devices, and CCTV systems.

• Ensure smooth functioning of handheld/tablet ordering devices.

• Monitor AMC (Annual Maintenance Contracts) and coordinate with vendors for repairs/replacements.

Data Security & Compliance

• Implement data protection protocols to safeguard customer and company information.

• Regularly update and audit IT systems for compliance with company and legal standards.

• Manage user access rights, passwords, and system permissions.

Operational Support

• Provide day-to-day IT support to restaurant staff and management.

• Train employees on IT systems, POS usage, and basic troubleshooting.

• Document IT processes, issues, and resolutions.

Coordination & Reporting

• Liaise with external IT vendors and service providers.

• Maintain IT inventory (licenses, equipment, warranties, consumables).

• Report IT performance, incidents, and improvement plans to management.

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Requirements

• Bachelor’s degree/diploma in IT, Computer Science, or related field.

• 2–4 years of IT support experience (hospitality/restaurant industry preferred).

• Hands-on knowledge of POS systems, networking, Windows/Mac OS, and MS Office.

• Strong troubleshooting skills and ability to work under pressure.

• Good communication skills and customer-service mindset.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided

Experience:

• IT support executive: 3 years (Preferred)

Work Location: In person