IT Support Mgr II

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Offices in the National Capital Region, India. IT Support Managers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Manager II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of Leadership skills and technical aptitude over a large scope of IT software, hardware, and networking disciplines.

About The Role
As an IT Support Manager II, you will use your Leadership & technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to Lead a technical IT Team who take care of customer issues in time of crisis to get them working again. You are actively expanding your scope considering customer need. AWS technologies and distributed systems concepts.

Responsibilities include, but are not limited to

• Managing team of ITSEs

• Co-ordination with other internal & external stake holders.
• Support virtual or physical events and town halls for India
• Manage Audio Visual devices and services in India

• SL governance for team ensuring services uptime for customers.
• Helping and leading team to troubleshoot difficult IT problems.
• Collaborate with internal teams or vendors to execute projects.
• Lead continuous improvement efforts.
• Audit the quality of work performed and provide constructive feedback when necessary.
• Automate manual tasks; create/improve small tools that help make team operations more efficient.
• Be the first point of escalation.
• Having a good exposure in IT Asset management.
• Senior Level Customer Support.
• Participate in hiring, training and development of team.