IT Support Specialist

Overview

The IT Support Specialist provides a high-quality IT Service to stay competitive in an increasingly interconnected world. Atlas Copco´s digital journey continues, to enable us to run business at full speed. This position reports to the IT Manager in India

Job Description

The main responsibilities are:

• Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests
• Image, deploy, upgrade and refresh PCs and manage assets
• Administrate and solve incidents assigned to the local on-site support
• Manage IT Assets using Service now for any changes pertaining to assets allocated to location users
• Capture all demands coming up from various business units and take it up internally with respective stakeholders for delivering them back to business within stipulated time
• Should follow up with all the stakeholders for completing the assigned tasks and demands in time
• Timely response to the communications received from business users pertaining to User’s requests or IT issues
• Participate in small to medium size IT Infrastructure projects
• Participate in all Local and Global IT Rollouts
• Provide hands on support to Infrastructure team with servers, storage, backup, network, telephony and infrastructure
• Advise customers and users on their IT needs and best practices
• Establish and maintain strong relationships with local business
• Provide local subject matter expertise regarding processes, technology, organization and business
• Continuous development and improvement of On-Site Support service delivery
• Continuous focus on customer satisfaction, compliance and standards
• Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
• Team up with your peers at other locations in case of cross functional support is required
• Need to have experience about the basic configuration of various PLM tools like Enovia, Autodesk Inventor, AutoCAD, Vault & Windchill PLM systems
• Basic knowledge of Servers configuration, backup, Data Center infra, Networking, switching, LAN , WAN
  
  

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Skills & Experience Requirement

• Extended experience of successfully delivering IT services support
• Proven track record of cultural awareness while collaborating with peers in the other regions.
• Working knowledge of value and use of Standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
• Excellent in collaboration with colleagues and all internal and external stakeholders
  
  

• University degree or equivalent
• Certification within ITIL (Foundation) is a benefit
• Fluency in English, spoken and written is a must
  
  

• A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
• A team player and natural diplomat who interacts and unites team members, customers, all stakeholders
• A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
• An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
• Open-minded with a global mindset, curious to understand and learn new perspectives
• A person who complies with our DNA => Commitment – Interaction – Innovation
  
  

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being
  
  

Job location

Pune

Contact information

Talent Acquisition Team: Tejashri Phapale

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