IT Support Specialist

Overview

Summary of the role:
The On-Site IT Support Specialist is a dynamic and hands-on role, vital in ensuring seamless technology experiences for all employees and visitors at our various locations. This position demands a deep understanding of Microsoft Environment, Office365, Active Directory, Intune, and emerging AI technologies, with a focus on providing immediate, effective, and friendly technical assistance. The ideal candidate is a problem-solver, a clear communicator, and passionate about leveraging technology to enhance productivity and efficiency.

What you will do:

• Front-Line Technical Support: Serve as the primary point of contact for on-site technical issues, delivering prompt and professional support to employees and visitors.
• Hardware & Software Troubleshooting: Diagnose and resolve a wide range of hardware and software problems, including issues with laptops, desktops, printers, mobile devices, and peripherals.
• System Installation & Maintenance: Install, configure, and maintain computer systems, software applications, and network equipment, ensuring optimal performance and security.
• User Account Management: Create, modify, and delete user accounts and permissions, upholding data security and access control protocols.
• Hands-on Experience in Administration and Security in Microsoft Environment: Microsoft 365, Azure Active Directory, User Account Administration, Intune, MS Defender, OneDrive, Full Disk Encryption
• Network & Connectivity Support: Troubleshoot network connectivity issues, including Wi-Fi, LAN, and VPN access, to maintain uninterrupted workflows.
• Familiarity with Google Workspace applications (Gmail, Drive, Docs, Sheets, etc.) , ChromeOS and Chrome Enterprise Browser
• AI Integration & Support: Stay abreast of AI advancements and explore opportunities to integrate AI-powered solutions into existing workflows, providing guidance and support to users.
• Asset Management: Maintain accurate inventory records of IT assets, including hardware, software, and licenses, ensuring compliance and efficient resource allocation.
• Documentation & Knowledge Sharing: Document troubleshooting steps, solutions, and procedures, contributing to a knowledge base that facilitates self-service and team collaboration.

What you bring:

• A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Proven Experience: 10+ years of hands-on experience in IT support, demonstrating a track record of success in resolving technical issues and providing excellent customer service.
• Microsoft Ecosystem Mastery: In-depth knowledge and experience with Active Directory, Microsoft365, Intune, OneDrive, MS Defender, Group Policies
• Enterprise Mobile and Endpoint Management: Experience in managing mobile devices and endpoints, including smartphones, tablets, and IoT devices, to ensure security and compliance.
• Familiarity with Google Ecosystem: GSuite, Workspace, Browser and Device Policies
• AI Familiarity: A basic understanding of AI concepts and applications, with a willingness to learn and explore emerging AI technologies.
• Security & Compliance: Understands core security principles (e.g., encryption, access controls) and relevant compliance standards (e.g., ISO 27001, SOC2). Can identify and mitigate security risks and stay informed on emerging threats.
• Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts in clear and concise terms to non-technical audiences.
• Interpersonal Skills: Strong interpersonal skills, including empathy, patience, and a customer-centric approach, Sense of Ownership and Urgency
• Problem-Solving Abilities: Exceptional problem-solving and analytical skills, with the ability to diagnose complex issues and develop effective solutions.
• Self-Motivation: A self-starter with the ability to work independently and proactively identify areas for improvement.
• Teamwork: A collaborative spirit and willingness to work as part of a team to achieve shared goals.
• Adaptability: The ability to adapt to changing priorities and thrive in a fast-paced environment.

Applications must be submitted exclusively through Execo's official job postings located on the following platforms:

• Execo Careers Website: https://www.execo.com/careers
• LinkedIn: https://www.linkedin.com/company/execogroup/jobs/
• Indeed:
• US & Kenya: https://www.indeed.com/cmp/Execo-Group-Inc
• India: https://in.indeed.com/cmp/Execo-Group-Inc
• UK: https://uk.indeed.com/cmp/Execo-Group-Inc
• Philippines: https://ph.indeed.com/cmp/Execo-Group-Inc
• Singapore: https://sg.indeed.com/cmp/Execo-Group-Inc
• Naukri: https://www.naukri.com/

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Expected Start Date: 15/08/2025