IT Support Specialist

What You'll Do:

The IT Support Specialist will provide support to the end users with a variety of technical issues they may experience. You must be comfortable working with a variety of operating systems, software applications, and hardware, as well as experience with documenting issues via a ticketing system.

What You'll Be Responsible For:

• Resolve IT Helpdesk support tickets in an efficient and professional manner
• Support current and changing aspects of our IT environment, including macOS / Windows, and mobile devices, etc.
• Administration of and support for Okta, Google Workspace, Slack, Atlassian (Confluence/Jira) and other SaaS tools
• Work on IT related tasks as directed by supervisor
  
  

What You’ll Need:

• 3-5 years of experience related to Information Technology. Specifically, in an Application/Desktop/IT support role
• Ability to troubleshoot hardware and software issues
• Working knowledge of Windows and macOS operating systems, SaaS applications, and a basic understanding of networking technologies
• Experience with administering a variety of SaaS applications
• Jira or other ticketing systems
• Desire to provide excellent customer service and satisfaction
• Strong attention to detail
  
  

Nice to Haves:

• Okta (or similar) identity management software
• JumpCloud
• Atlassian products (Confluence/Jira)
• Google Workspace and Microsoft 365 administration
• Good understanding of AI tools (Google Gemini, Perplexity, etc.)
  
  

About Us:

Headquartered in beautiful Santa Barbara, CA USA, HG Insights is the global leader in technology intelligence. HG Insights uses advanced data science methodologies to help the world’s largest technology firms and the fastest growing companies accelerate their sales, marketing, and strategy efforts. We offer a competitive salary, growth potential, and professional work environment.

HG Insights Company is an Equal Opportunity Employer

Please note that HG Insights does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of HG Insights.