Bangalore, Karnataka, India
Finance & Banking
Full-Time
DYNE
Overview
Role Summary
We are looking for a proactive and technically proficientIT Support Specialistto serve as the first point of contact for allDigital Technologysupport requests. This individual will provideonsite supportacross desktop environments, enterprise infrastructure, collaboration tools, and end-user systems. You’ll work closely with business users and cross-functional technology teams to ensure seamless technology experiences and timely resolution of issues.
Key Responsibilities
We are looking for a proactive and technically proficientIT Support Specialistto serve as the first point of contact for allDigital Technologysupport requests. This individual will provideonsite supportacross desktop environments, enterprise infrastructure, collaboration tools, and end-user systems. You’ll work closely with business users and cross-functional technology teams to ensure seamless technology experiences and timely resolution of issues.
Key Responsibilities
- Serve as theprimary point of contactfor all IT-related issues and requests within the office – covering desktops (Windows/Mac), infrastructure (compute, storage, networks), applications, and cloud services.
- Providetechnical support and hands-on troubleshootingof laptops, desktops, printers, mobile phones, conference room equipment, and peripherals.
- Support end-users withMicrosoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
- Respond to and manage service tickets using ITSM platforms (e.g.,ServiceNow), ensuring SLAs are met and users are kept informed.
- Troubleshoothardware and software issuesacross Windows, macOS, and mobile (iOS/Android) platforms.
- Set up and supportvideo conferencing systemsand collaboration tools.
- Documenttechnical procedures, best practices, and configuration guides for repeatable support and smooth knowledge transfer.
- Assist withasset management, device onboarding/offboarding, license compliance, and patch management.
- Collaborate with global IT teams to escalate complex issues and ensure a consistent support experience across locations.
- Support end-user onboarding, workstation configuration, software installation, and access provisioning.
- Diploma or degree inInformation Technology, Computer Science, or a related technical field.
- 5+ years ofonsite IT support experiencein a corporate environment.
- Proven expertise in:
- Windows OSsupport (Windows 10/11)
- Mac OSand mobile device troubleshooting (iOS/Android)
- Microsoft 365suite – Teams, OneDrive, Outlook, etc
- Desktop/laptop imaging, device deployment, and patching
- Printer supportand conference room setups
- Hands-on experience withticketing systemssuch as ServiceNow.
- Familiarity with enterprise applications likeAdobe, Autodesk, Bluebeam, Bentley, Trimbleis an advantage.
- Strong communication skills with the ability to support users across various levels of seniority.
- Customer-service oriented approach with a focus on problem ownership and timely resolution.
- Capable ofprioritising issues, multitasking, and handling urgent requests calmly.
- Detail-oriented with a commitment to maintainingIT standards, documentation, and compliance.
- Able to work independently at the assigned location while collaborating effectively with remote/global IT teams.
- Demonstratedwillingness to learnand adapt to new tools, technologies, and processes.
- Employment Type:Permanent or Contract (as per business need)
- Travel Requirement:May require overseas travel to client location
- Notice Period:Immediate joiners or maximum 1 month notice period.
Similar Jobs
View All
23 Hours ago
Principal Engineer - UI/UX
Information Technology
- 6 - 11 Yrs
- Mumbai (All Areas)
looking for a technically savvy and experienced Principal Engineer to take up front-end development efforts. You will design and develop elegant interfaces that exceed client expectations in terms of value and benefit. You will collaborate on scalabi...
23 Hours ago
Principal Engineer - Beckend
Information Technology
- 7 - 11 Yrs
- Mumbai (All Areas)
Principal Engineer - Backend
Mumbai, Maharashtra, India | Product Engineering | Full-time
We are looking for a technically savvy and experienced senior developer to lead development efforts. You will help the team grow in size and skills, optim...
23 Hours ago
Principal Engineer - DevOps/DBA
Information Technology
- 7 - 11 Yrs
- Mumbai (All Areas)
we are looking for a technically savvy and passionate Principal DevOps Engineer or Senior Database Administrator to cater to the development and operations efforts in product. You will choose and deploy tools and technologies to build and support a r...
1 Day ago
C++ Developer | 5 - 8 Years
Information Technology
- 30 - 45 INR - Yearly
- 5 - 12 Yrs
- Pune
About the Client:
The company has been a global leader in delivering cutting-edge in-flight entertainment and connectivity (IFEC) solutions for over 40 years.
About the Role:
Title:
SDE 3 C++ - 5 to 8 Years
SDE 4 C++ - 8 to 13 Years
...
1 Day ago
Software Engineer II - Java, Python, AWS, Pyspark, DPL
Finance & Banking
- Bangalore, Karnataka, India
hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for this role.Organization DescriptionOur Consumer & Community Banking division serves our Chase customers through a range of financial services, includin...
1 Day ago
Lead Software Engineer- Devportal Node fullstack
Finance & Banking
- Bangalore, Karnataka, India
Reference 25000GPGResponsibilities In-depth knowledge of UI development with React JS, Java script, Type script including its core principles and workflows. Expertise on backend development with Node Js and framework nest JS Familiarity with version...
1 Day ago
QA Engineer (Manual & Automation) in Delhi, Faridabad, Gurgaon, Noida (Hybrid)
Finance & Banking
- Bangalore, Karnataka, India
We are looking for a talented 'QA engineer (automation + manual)' to join our team at AppQuarterz Technologies! As a 'QA engineer', you will play a crucial role in ensuring the quality and performance of our software products.Key Responsibilities D...
1 Day ago
Software Engineer III - Infrastructure
Finance & Banking
- Bangalore, Karnataka, India
hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for this role.Job DescriptionEmpowering projects with innovative technical solutions, our team excels in optimizing data and systems at scale while ensuri...
Talk to us
Feel free to call, email, or hit us up on our social media accounts.
Email
info@antaltechjobs.in