Pune, Maharashtra, India
Information Technology
Full-Time
DYNE
Overview
Description
Role Summary
We are looking for a proactive and technically proficientIT Support Specialistto serve as the first point of contact for allDigital Technologysupport requests. This individual will provideonsite supportacross desktop environments, enterprise infrastructure, collaboration tools, and end-user systems. You’ll work closely with business users and cross-functional technology teams to ensure seamless technology experiences and timely resolution of issues.
Key Responsibilities
Role Summary
We are looking for a proactive and technically proficientIT Support Specialistto serve as the first point of contact for allDigital Technologysupport requests. This individual will provideonsite supportacross desktop environments, enterprise infrastructure, collaboration tools, and end-user systems. You’ll work closely with business users and cross-functional technology teams to ensure seamless technology experiences and timely resolution of issues.
Key Responsibilities
- Serve as theprimary point of contactfor all IT-related issues and requests within the office – covering desktops (Windows/Mac), infrastructure (compute, storage, networks), applications, and cloud services.
- Providetechnical support and hands-on troubleshootingof laptops, desktops, printers, mobile phones, conference room equipment, and peripherals.
- Support end-users withMicrosoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
- Respond to and manage service tickets using ITSM platforms (e.g.,ServiceNow), ensuring SLAs are met and users are kept informed.
- Troubleshoothardware and software issuesacross Windows, macOS, and mobile (iOS/Android) platforms.
- Set up and supportvideo conferencing systemsand collaboration tools.
- Documenttechnical procedures, best practices, and configuration guides for repeatable support and smooth knowledge transfer.
- Assist withasset management, device onboarding/offboarding, license compliance, and patch management.
- Collaborate with global IT teams to escalate complex issues and ensure a consistent support experience across locations.
- Support end-user onboarding, workstation configuration, software installation, and access provisioning.
- Diploma or degree inInformation Technology, Computer Science, or a related technical field.
- 5+ years ofonsite IT support experiencein a corporate environment.
- Proven expertise in:
- Windows OSsupport (Windows 10/11)
- Mac OSand mobile device troubleshooting (iOS/Android)
- Microsoft 365suite – Teams, OneDrive, Outlook, etc
- Desktop/laptop imaging, device deployment, and patching
- Printer supportand conference room setups
- Hands-on experience withticketing systemssuch as ServiceNow.
- Familiarity with enterprise applications likeAdobe, Autodesk, Bluebeam, Bentley, Trimbleis an advantage.
- Strong communication skills with the ability to support users across various levels of seniority.
- Customer-service oriented approach with a focus on problem ownership and timely resolution.
- Capable ofprioritising issues, multitasking, and handling urgent requests calmly.
- Detail-oriented with a commitment to maintainingIT standards, documentation, and compliance.
- Able to work independently at the assigned location while collaborating effectively with remote/global IT teams.
- Demonstratedwillingness to learnand adapt to new tools, technologies, and processes.
- Employment Type:Permanent or Contract (as per business need)
- Travel Requirement:May require overseas travel to client location
- Notice Period:Immediate joiners or maximum 1 month notice period.
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