Mysore, Karnataka, India
Information Technology
Full-Time
WEX
Overview
About The Team/Role
WEX Inc. is seeking an enthusiastic and customer-focused Associate PC Support Specialist to join our technology support organization. This early career role is perfect for individuals passionate about technology and eager to develop their skills in a fast-paced environment. You will provide first-line support, assist with troubleshooting hardware and software problems, and contribute to improving the overall technical support experience. This is a fantastic opportunity to launch your career and learn about emerging technologies. This is an onsite position in our Melbourne, Australia office.
How you’ll make an impact
WEX Inc. is seeking an enthusiastic and customer-focused Associate PC Support Specialist to join our technology support organization. This early career role is perfect for individuals passionate about technology and eager to develop their skills in a fast-paced environment. You will provide first-line support, assist with troubleshooting hardware and software problems, and contribute to improving the overall technical support experience. This is a fantastic opportunity to launch your career and learn about emerging technologies. This is an onsite position in our Melbourne, Australia office.
How you’ll make an impact
- Help with the setup and onboarding of new employees, ensuring they have the necessary technology equipment and access.
- Provide support for employees leaving WEX, including the recovery and processing of company-owned technology equipment.
- Maintain an up-to-date inventory of technology assets, including tracking device allocations and decommissioned equipment.
- Provide first-line technical support to employees, resolving issues related to desktops, laptops, mobile devices, software applications, and network connectivity.
- Assist in troubleshooting hardware and software malfunctions, escalating complex issues to senior technology staff when necessary.
- Document support interactions accurately, including issue descriptions, troubleshooting steps, and resolutions for future reference.
- Support technology team initiatives by researching and recommending tools to improve service efficiency.
- Stay informed about emerging technology trends and assist in exploring innovative solutions to enhance support services.
- Provide excellent customer service by building strong relationships with employees and ensuring their technology needs are met.
- Participate in technology training programs to enhance technical knowledge.
- Assist in maintaining a stable and secure technology environment.
- Provide daily, in-person technical support at the local WEX office building.
- Perform other duties as assigned.
- Associate's degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience or relevant coursework).
- Basic knowledge of technology service management (ITSM) tools is a plus.
- Familiarity with computer hardware, operating systems (Windows, macOS), and cloud-based applications.
- Interest in networking fundamentals (TCP/IP, DNS, DHCP) and Active Directory.
- Strong problem-solving and analytical skills with a willingness to learn and adapt.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- A customer-first mindset, with a focus on providing empathetic and effective support.
- Ability to work independently and collaboratively as part of a team.
- A strong desire to learn about AI and automation in the tech field.
- CompTIA A+ certification or equivalent (or working towards it).
- Exposure to Google Workspace, Microsoft 365, or similar technology environments.
- Basic scripting knowledge (PowerShell or Python) is a plus.
- Understanding of technology security best practices.
- Any personal projects or coursework that demonstrates a passion for technology.
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