Chennai, Tamil Nadu, India
Information Technology
Full-Time
UST
Overview
Overview:
Role description
Provide high-level IT support for L1 and L2 tickets, primarily through chat and email. Support a mixed environment including MacBooks, remote Linux development machines, and Google Workspace.
Key Responsibilities:
L2 Support,Macbook Troubleshooting,Network Troubleshooting,Infrastructure Services
Role description
Provide high-level IT support for L1 and L2 tickets, primarily through chat and email. Support a mixed environment including MacBooks, remote Linux development machines, and Google Workspace.
Key Responsibilities:
- Respond to and resolve L1/L2 tickets via chat and email
- Handle routine IT tasks:
- Access requests
- Ticket triage and routing
- Escalation of complex issues
- Updating internal knowledge base
- Troubleshoot basic issues on:
- MacBooks
- Network and connectivity
- Support end-user applications and infrastructure services
- Google Workspace (Gmail, Drive, Groups)
- Slack
- Okta (Advanced Server Access & Identity Engine)
- Notion
- GitLab
- TigerVNC & RDP clients
- Frame
- DHCP (isc-dhcp-server)
- DNS (BIND)
- Corporate networking (Meraki)
- MDM (Mosyle)
- Ubuntu 20.04, 22.04, 24.04
- macOS
- Windows 10/11 and Server versions
- L2 IT Support
- MacBook troubleshooting
- Network troubleshooting
- Basic infrastructure service support
L2 Support,Macbook Troubleshooting,Network Troubleshooting,Infrastructure Services
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