ITSM Data Architect

Overview

As an ITSM Data Architect, you’ll play a key role in how data powers our global IT operations. This is more than a technical position—it’s an opportunity to lead innovation, improve service outcomes, and build a data-driven culture that impacts every part of the business. Guided by our engineering principles—Lead with Data, Be Customer Driven, and Collaborate—you’ll help us deliver smarter, faster, and more reliable services for our customers. If you’re passionate about architecture, governance, and driving transformation, we’d love to hear from you.

Role Summary

We’re looking for an ITSM Data Architect to develop and govern our ServiceNow Common Service Data Model (CSDM) and CMDB architecture. You’ll be a trusted authority across people, process, and technology—ensuring that data architecture aligns with ITSM outcomes and delivers measurable value.

This crucial role reports into the ITSM Architecture team in our ITSM Governance organisation.

What You’ll Do

• Lead with Data: Build, implement, and govern ServiceNow’s CSDM and CMDB data models to enable data-driven decisions.
• Act as the go-to authority for Service Asset and Configuration Management (SACM) and CMDB architecture, ensuring compliance with ITIL standards.
• Be Customer Driven: Partner with ITSM Process Owners and customers to maintain accurate CI relationships and service mappings that improve customer experience.
• Provide expert mentorship on data modelling for Business Services, Technical Services, Application Services, and Service Offerings.
• Lead critical initiatives by delivering architectural and thought leadership in CMDB and CSDM domains.
• Improve CMDB health and maturity through data quality programs, process optimization, and automation.
• Define key indicators, metrics, and IT controls.
• Drive continuous improvement by identifying data-driven opportunities.
• Collaborate: Work across teams to develop and maintain documentation for CMDB architecture and governance, including the Data Dictionary.
• Develop a data-first culture across functions.
  
  

• 5+ years in senior ITSM roles within a global enterprise.
• Demonstrable experience designing and improving CMDB and SACM capabilities.
• Strong knowledge of the ServiceNow platform, especially CSDM, CMDB, and ITSM modules.
• Experience leading digital transformation initiatives for ITSM processes and tools.
• Excellent customer engagement and communication skills.
• Ability to influence and drive strategic outcomes across teams with varied strengths.
  
  

• ITIL Expert or equivalent
• ServiceNow Certified System Administrator or Implementation Specialist (ITSM/CMDB).
• Experience with ServiceNow Discovery and Service Mapping.
• Familiarity with process optimisation tools and techniques.
  
  

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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