Thiruvananthapuram, Kerala, India
Information Technology
Full-Time
Zensar Technologies
Overview
Job Description
Creation of functional requirements based on business/client/end user needs
Creation of functional requirements based on business/client/end user needs
- Experience in technical writing
- Experience working on large/complex projects
- Ability to communicate with engineers on requirements and expected outcomes
- Familiarity with voice components and/or contact center practices/procedures
- IVR knowledge of call flows, automation, self service
- IVR, Complex ACD testing (both speech and DTMF)
- Automation testing using Cyara or similar tools
- Smoke testing, System integration testing, regression testing
- Creation of Visio call flows, both detailed and high level based off User interface documentation
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