Chennai, Tamil Nadu, India
Information Technology
Full-Time
Zensar Technologies
Overview
Job Description
Needs to have at least 2 of the following skills:
Needs to have at least 2 of the following skills:
- Strong technical expertise in IVR systems and platforms (e.g., Microsoft Dynamics 365, Google Dialogflow, AWS Lex, Genesys, Nuance NDF/Mix, Avaya, Cisco).
- Proficiency in VoiceXML and other IVR development tools and frameworks.
- Experience with Conversational AI projects, including intent identification and LLM development.
- Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
- Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
- Experience with database management (SQL, NoSQL).
- Knowledge of telephony protocols (SIP, TDM).
- Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.
- Java skills:
- Experience migrating Spring Boot applications to containerized environments using Docker, Kubernetes, AWS ECS with Fargate, and Azure Kubernetes Service (AKS).
- Design and implement serverless solutions using AWS Lambda and Azure Functions for lightweight, event-driven services.
- Refactor monolithic applications into microservices and serverless components to improve scalability, agility, and cost-efficiency.
- Design and implement CI/CD pipelines using tools like Jenkins, GitHub Actions, Azure DevOps, or AWS CodePipeline.
- Define infrastructure using Terraform, CloudFormation, or Bicep for both container and serverless deployments.
- Integrate with cloud-native services such as AWS API Gateway, Azure API Management, SQS/SNS, Event Grid, and Service Bus.
- Implement observability and monitoring using CloudWatch, Azure Monitor, Prometheus, Grafana, and OpenTelemetry.
- Deploy and manage container workloads on:
- AWS ECS with Fargate: Define task definitions, manage services, and configure IAM roles and networking.
- Azure Kubernetes Service (AKS): Configure clusters, manage Helm charts, and integrate with Azure Monitor and Key Vault.
- Ensure secure container image creation, secrets management, and role-based access control (RBAC).
- Proficiency in CI/CD tools and cloud-native deployment workflows.
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