Pune, Maharashtra, India
Information Technology
Full-Time
Virtusa
Overview
We are looking for a proactive and technically strong L3 Support Engineer to handle production support and incident management for enterprise applications built on Java, Oracle PL/SQL, and Kafka. The ideal candidate will be responsible for deep-dive issue resolution, root cause analysis, performance tuning, and coordination with development teams for bug fixes and enhancements.
Key Responsibilities:
Strong hands-on experience in Java (Core Java, Spring boot , Exception Handling, Multithreading).
Proficient in Oracle PL/SQL: writing/debugging complex queries, procedures, performance tuning.
Good working knowledge of Apache Kafka: producers/consumers, partitions, lag monitoring, troubleshooting.
Familiarity with microservices architecture and REST APIs is a plus.
Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.) is desirable.
Excellent problem-solving and analytical skills.
Strong communication skills and the ability to handle high-pressure support situations.
Provide L3-level support for Java-based enterprise applications in a production environment.
Perform in-depth analysis of incidents, troubleshoot issues, and provide permanent resolutions.
Write and debug complex PL/SQL queries, stored procedures, and packages in Oracle.
Monitor and manage Kafka message queues, diagnose delays, and resolve bottlenecks in streaming data pipelines.
Collaborate with L1/L2 support teams for escalation and resolution.
Implement hotfixes or coordinate with development teams for code changes.
Ensure proper documentation of support procedures, known issues, and resolution steps.
Participate in on-call rotation and handle critical incidents with minimal supervision.
Work with DevOps teams to deploy and validate patches or configuration changes.
Key Responsibilities:
Strong hands-on experience in Java (Core Java, Spring boot , Exception Handling, Multithreading).
Proficient in Oracle PL/SQL: writing/debugging complex queries, procedures, performance tuning.
Good working knowledge of Apache Kafka: producers/consumers, partitions, lag monitoring, troubleshooting.
Familiarity with microservices architecture and REST APIs is a plus.
Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.) is desirable.
Excellent problem-solving and analytical skills.
Strong communication skills and the ability to handle high-pressure support situations.
Provide L3-level support for Java-based enterprise applications in a production environment.
Perform in-depth analysis of incidents, troubleshoot issues, and provide permanent resolutions.
Write and debug complex PL/SQL queries, stored procedures, and packages in Oracle.
Monitor and manage Kafka message queues, diagnose delays, and resolve bottlenecks in streaming data pipelines.
Collaborate with L1/L2 support teams for escalation and resolution.
Implement hotfixes or coordinate with development teams for code changes.
Ensure proper documentation of support procedures, known issues, and resolution steps.
Participate in on-call rotation and handle critical incidents with minimal supervision.
Work with DevOps teams to deploy and validate patches or configuration changes.
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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