Java Software Engineer

Job Role: Principal Support Engineer

Location: Trivandrum & Kochi

Key Responsibilities:

• Own the end-to-end support process for eServices incidents, software patches, and platform availability.
• Support and maintain a Java 8 based application running on Tomcat, serving over 20,000 users.
• Triage and prioritize incoming support incidents and provide timely resolution.
• Communicate incident status and progress updates to stakeholders.
• Conduct and document Root Cause Analysis (RCA) for major incidents.
• Coordinate release activities across infrastructure, security, and development teams.
• Oversee UAT sign-offs and assess readiness for production deployments.
• Participate in weekend or out-of-hours deployments as required (primary work hours align with standard business hours).

Required Skills & Experience:

• Proven experience supporting production systems with at least 100+ users.
• Strong collaboration skills across multiple teams including infrastructure, architecture, and information security.
• Experience in maintaining and upgrading legacy systems on Linux/Unix and Windows environments.
• Proficient in using Linux commands for troubleshooting.
• Hands-on experience with ticketing systems such as ServiceNow or Jira.
• Solid understanding of Java and Tomcat; experience managing JAR packages and troubleshooting deployments.
• High-level knowledge of Java web applications, network security, and routing.
• Experience with CI/CD pipelines and automated deployments.

Preferred/Optional Skills:

• Exposure to DevOps practices, especially in improving build and deployment pipelines.
• Working knowledge of Azure Log Analytics for monitoring and diagnostics.