Junior IT Administrator, Hybrid (US Shift)

Overview

Job Title: Junior IT Administrator
Job Type: Full-time, Hybrid (US Shift)
Location: Chennai (Mostly Preferable)

Job Responsibilities:
G Suite (Google Workspace) Administration

• Manage user accounts, groups, and permissions in Google Admin Console.
• Handle email routing, alias setup, and troubleshooting Gmail delivery issues.
• Monitor storage usage and security settings across G Suite apps.
• Provide Support Google Meet, Drive, Docs, Sheets, and other Workspace tools.

Software License Management

• Maintain inventory of software licenses and renewals.
• Ensure license compliance for all installed software across the organization.
• Track software usage and identify underutilized or expired licenses.

User Support & IT Helpdesk (US Shift)

• Provide first-level support to US-based users via email or calls.
• Troubleshoot and resolve software, hardware, and connectivity issues.
• Onboard/offboard employees by setting up accounts, devices, and access.

System & Security Support

• Assist in applying software updates, patches, and antivirus definitions.
• Help enforce IT security policies and data protection best practices.
• Monitor and respond to basic security alerts or access anomalies.

Documentation & Reporting

• Document support procedures, software inventory, and license details.
• Generate reports on G Suite usage, software deployment, and compliance status.

Collaboration & Escalation

• Work closely with senior IT staff and escalate complex issues as needed.
• Collaborate with cross-functional teams across different time zones.

Skills & Qualifications

Education: B.C.A, B.S.C (C.S), Diploma in C.S.E.
Experience: 0 to 2 years of hands-on experience in IT support or system administration roles.
Autodesk Software Support: Familiarity with installation, licensing, troubleshooting, and user support for Autodesk applications such as AutoCAD, Revit, and Civil 3D.
Google Workspace (G Suite): Basic administration experience including user setup, email routing, and app troubleshooting.
Software License Management: Understanding of tracking, renewing, and auditing software licenses.
Networking: Basic knowledge of LAN/Wi-Fi, IP configuration, and DNS/DHCP troubleshooting.
Communication Skills: Strong verbal and written communication for user support and documentation.
Presentation Skills: Ability to clearly present solutions or process walkthroughs to team members or non-technical users.
Adaptability: Proven ability to work effectively in fast-paced and dynamic environments, especially during US business hours.
Team Player: Comfortable working independently or as part of a remote or cross-functional team

Pay: From ₹18,000 - ₹28,000 per month
Benefits:
● Health insurance
● Sick Leave
● Paid off Leave

Schedule:
● Monday to Friday (US Shift)

Job Types: Full-time, Permanent

Pay: From ₹18,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Rotational shift
• US shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• Software troubleshooting: 1 year (Required)
• Installing & Assigning Licensing: 1 year (Required)

Work Location: In person