Thiruvananthapuram, Kerala, India
Information Technology
Contract
Expleo Group
Overview
A Help Desk Technician (1 to 2 years exp) provides technical support and assistance to customers, either remotely or in person. This entry-level role is ideal for individuals looking to start their career in IT support. Female candidate only
Responsibilities
Key Responsibilities:
Essential Skills
Computer enginnering
Desired Skills
Requirements and Skills:
1-2 years.
Responsibilities
Key Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
- Perform basic troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk customers through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
Essential Skills
Computer enginnering
Desired Skills
Requirements and Skills:
- Basic understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English; additional languages are a plus.
- Excellent communication skills.
- Customer-oriented and patient.
- Willingness to learn and adapt to new technologies and procedures
1-2 years.
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