Junior IT Support Associate

Who We Are

Perch Energy is a leading community solar servicer on a mission to make renewable energy more accessible and equitable for all. Community solar breaks down the traditional barriers preventing most people from participating in the renewable energy economy. We work in numerous states across the US to bring community solar to communities and individuals who can most benefit from a more inclusive energy system. By managing the customer experience for solar farm owners, Perch is able to bring electricity bill savings to the masses, from renters and homeowners to businesses, institutions, municipalities and more by connecting them to community solar projects in their area. Perch isn't just a for-profit company, we're a for-purpose company—accelerating the shift to renewables nationwide. Everyone deserves to benefit from clean energy. Everyone has a place on this Perch!

What we're looking for:

The Perch Energy Technology team, a joint venture with Arcadia Power, is looking for a Junior IT Associate. In this role, you will play a pivotal part in providing comprehensive technical support to our global workforce. You will assist in troubleshooting hardware and software issues, ensuring the smooth operation of end-user devices, and contributing to the overall efficiency of our IT support services. This position requires working in a shift-based schedule to provide 24x5 support to our users.

Responsibilities:

• Provide technical support for MAC and Windows operating systems, assisting with hardware and software troubleshooting, and ensuring the optimal performance of end-user devices
• Utilize Jira for efficient ticket management, ensuring timely handling of user requests and incidents
• Collaborate with cross-functional teams to address user needs and deliver effective technical support using Jira
• Assist in documenting IT support processes, procedures, and troubleshooting guidelines to ensure consistent service delivery
• Monitor and analyze support metrics to identify areas for improvement and contribute to implementing corrective actions
• Stay updated with the latest technology trends and advancements in IT support, fostering continuous learning and professional growth
• Collaborate with other IT teams to contribute to the implementation and maintenance of global IT infrastructure, systems, and applications
• Seek guidance and support from senior IT support technicians, leveraging their expertise to enhance technical skills and knowledge
• Assist in providing end-user training and create user-friendly documentation to enhance understanding and utilization of IT resources
  
  
  
  

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Basic understanding of supporting MAC and Windows operating systems
• Demonstrated interest in IT support through coursework, internships, or personal projects
• Familiarity with Jira or similar ticketing systems is a plus
• Strong problem-solving skills and ability to troubleshoot technical issues
• Excellent communication and interpersonal skills, enabling effective collaboration with team members and users
• Strong attention to detail and ability to follow instructions and guidelines
• Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing priorities
• Willingness to learn and grow in a dynamic IT support environment
  
  

Benefits:

Competitive compensation based on market standards

We are working on a hybrid model with remote first policy

Apart from Fixed Base Salary potential candidates are eligible for following benefits

• Flexible Leave Policy
• Office is located in the heart of the city in case you need to step in for any purpose
• Medical Insurance (1+5 Family Members)
• Flexible Benefit Plan
• Awards and Bonus
• Annual performance cycle
• Quarterly engagement activities
• A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency
  
  

Eliminating carbon footprints, eliminating carbon copies.

Here at Perch, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Perch is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request