Pune, Maharashtra, India
Information Technology
Full-Time
Webkorps optimal Solutions
Overview
- Job Title:L1 IT Support
- Location: Purva Thane, Ghodbunder Rd, next to Mercedese Benz showroom, Patlipada, Thane West, Thane, Maharashtra 40060
- Shift Timing- 9:00 AM - 6:00 PM IST
- Working Days - 6 days working (Monday- saturday)
- 1-2+ years of experience in customer-facing IT Support
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude and Excellent communication skills
- Bachelor's degree in computer science or any related engineering degree
- Fluent English
- Ticket Logging Tool knowledge
- Basic laptop configurations and repair
- Vendor Coordination for logging tickets with OEM and follow up the ticket for closure.
- Alert monitoring, Follow-up and closure of the call and enable in the investigation analysis.
- TIL knowledge.
- Good Knowledge in O365 and M365 apps.
- Understanding of Drivers/Patches/Tools download from OEM web site.
- Basic Networking and Anti-Virus Support at client side.
- Desktop hardware troubleshooting & part replacement.
- Printer/Scanner, HUB/Switch Installation.
Job Type: Full-time
Pay: ₹3.00 - ₹4.00 per year
Benefits:
- Provident Fund
Experience:
- IT support engineer/ Desktop Support: 1 year (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person
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