L1 Network Engineer

Overview

Position : L1 Network Engineer

Location : Solan, Himachal Pradesh

Salary : 18K to 20K Per Month

Experience : 1-2 years of experience in a network support or IT support role.

Qualification : Diploma / Bachelor's (IT/Computer Science)

Skills: Basic understanding of networking protocols (TCP/IP, DNS, DHCP, etc.), and hands-on experience with Cisco networking devices (routers, switches, access points).

Tools: Familiarity with network monitoring tools (e.g., NMS,ems...).

Shift: Rotational

Job Description:

The Network Engineer is responsible for providing support for networking equipment (Router, switches...) and infrastructure, troubleshooting network issues, and assisting in the configuration and maintenance of network devices.

The position involves monitoring network performance, responding to incidents, and escalating more complex issues to senior network engineers.

Roles & Responsibilities:

Network Troubleshooting: Identify and resolve basic network-related issues (e.g., connectivity, routing, and switching problems) using networking tools and devices.

Configuration and Maintenance: Assist in the setup, configuration, and ongoing maintenance of routers, switches, firewalls, and other network equipment.

Monitor Network Performance: Continuously monitor network systems for performance issues or outages, and use network management tools (e.g., nms,ems,gis,Dash board..) to detect and resolve problems.

Incident Management: Respond to network incidents, provide initial troubleshooting steps, and escalate unresolved issues to higher-level engineers.

Support for Network Upgrades: Assist in network upgrades and configuration changes under the guidance of more senior engineers.

Documentation: Maintain accurate records of network configurations, changes, troubleshooting steps, and resolutions. Document standard operating procedures (SOPs) and network topologies.

Customer Support: Provide customer support regarding network connectivity issues or service requests, ensuring customer satisfaction and timely resolution.

Security and Compliance: Assist in ensuring network security protocols are followed and compliance standards are maintained.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Experience:

• Total Work: 2 years (Preferred)
• Network Support: 1 year (Preferred)

Work Location: In person