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2 Days ago

L1 Technical Support Engineer

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Chennai, Tamil Nadu, India

Information Technology

Full-Time

FINECONS PVT LTD

Overview

E-mail configuration , Installation & Trouble shooting-O365 Full Suite Operating System Installation & Configuration & Troubleshooting - Win 10,11 Antivirus, MS Office, Mailing clients, and other software - Installation, Configuration & FLT Configuration -Hardware Troubleshooting: Desktops & Laptops, Printers, Scanners, Barcode Machines, VC devices Patch management for desktops, laptops Knowledge of Earthing / Basic about UPS Knowledge of Configure & FLT - Video conferencing system Troubleshooting all network and application issues Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. Help resolve software and technical questions for the customer efficiently and effectively Manage customer expectations regarding estimated response times for issue resolution. Resolving the issues through Phone, chat, and email communication channels.

Job Type: Full-time

Pay: ₹144,000.00 - ₹240,000.00 per year

Benefits:

Health insurance
Paid sick time
Provident Fund

Work Location: In person

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