L3 Network Technician - WFH

Job Description

Title: L3 Network Technician - WFH

Location: Remote

Opportunity: Full-Time

Experience: 7+ Years

Skills: Networking, Virtualization & Hyperconvergence, Cisco, Juniper, Fortinet, and Active Directory

Shift: IST

Application deadline: 8 July 2025

Notice: One week or Less (Applicants who can not join in a week will be rejected)

About Company

At AlifCloud IT Consulting Pvt. Ltd. we are dedicated to delivering exceptional white-labeled services to enhance organizational security and efficiency. We support Managed Service Providers (MSPs) with our white-labeled offerings, providing valuable pre-sales assistance, top-notch engineers, 24/7 support, and comprehensive managed services. Our mission is to empower IT partners by modernizing their technical teams and ensuring round-the-clock availability through agile and responsive engineering support.

Position Summary

The NOC Technician III is a senior level Network Operations Center technical role responsible for data center and cloud customer technical support requiring excellent comprehension of IP networking, DNS, server hardware, network hardware, storage hardware, ethernet, server virtualization, storage area networks, Windows operating systems, and Linux operating systems.

Core Responsibilities

• Monitor datacenter infrastructure, respond to alerts, troubleshoot, and communicate with internal teams
• Monitor customer ticketing system, respond to requests, and communicate with customer to resolve issues
• Provide hands-on support when needed on customer systems
• Work with internal engineering teams on supporting infrastructure and installing new infrastructure
• Complete scheduled tasks as part of NOC team to ensure proper operations
• Mentor NOC Technician I and II members on technical comprehension, standard operating procedures, process improvements, and communications skills
• Take over escalated tasks from NOC Technician I and II
• Generate well-written SOP that meet company’s standard
• Training new NOC Technical staff
• Guide and assist NOC Technician I & II staff in different area of configuration or troubleshooting
• Handling and taking ownership of cloud building and migration tasks
  
  

Required Knowledge, Skills, And Abilities (KSAs)

• Proven technical competency in “IP network and DNS” plus all additional from the following core skill areas:
• Server, Network, Storage hardware
• Server Virtualization with Hypervisors VMware, Hyper-V, or KVM
• Storage Area Networks
• Windows Systems Administration
• Linux Systems Administration
• Very reliable and possesses the flexibility to handle different tasks
• Demonstrated ability to apply troubleshooting skills
• Advanced experience supporting Linux (CentOS & Ubuntu) and Windows servers (2016 to 2022) including Active Directory & GPO
• Comprehensive knowledge of using Linux and Windows logs
• Thorough understanding of Linux commands, filesystems and shell scripts.
• Expertise with networking in a Linux and Windows environment such as TCP/IP, subnetting, DNS record management, DHCP, SSH, Iptables etc.
• Thorough understanding of wired Ethernet
• Strong hardware (RAID 1,5,6,10, RAID controllers & iDrac) configuration and troubleshooting skills including patching and firmware updates
• Excellent oral and written communication skills and willingness to work effectively as a member of a support team. At the same time, has the ability to solve problems on their own when necessary
• Fast and efficient customer service skills. Experience working with help desk ticketing system, writing e-mail responses, and providing basic written instructions
• Ability to follow instructions and procedures
  
  

Education And Experience Requirements

• 5 years of experience designing & supporting Windows and Linux infrastructure required
• 5 years of experience supporting common services, programing languages and monitoring systems such as SMTP, SNMP, BIND, Apache, IIS, NGINX, Powershell, Perl, Python, Node.JS, and HA Proxy preferred
• 5 years of experience installing and configuring Hyper-V, VMWare, or some Open-Source virtualization platform required
• 3 years of experience in TCP/IP network switching and routing is required
• 2 years of experience in Veeam installation, configuration and operation required
• 1 year of experience with Zabbix installation and configuration required
• 2 years of experience in updating & configuring intermediate hardware firewall required
• Experience working in a data center preferred
• Experience with Linux and LAMP stack both in system administration and installation/configuration preferred
• Bachelor’s degree in computer science, computer engineering, information systems, or equivalent preferred.
• Any IT certification is a plus
  
  

Languages

• Fluency, both written and spoken, in English is required
  
  

Working Conditions & Physical Requirements

• Travel: Willingness and ability to travel domestically and internationally preferred.
• Physical Requirements:
• Ability to occasionally lift and/or move up to 50 pounds.
• Occasionally required to run and dress network or power cables.
  
  

Key Performance Indicators (KPIs)

• System Uptime: Maintain system uptime at 99.9% or higher for critical infrastructure.
• Incident Response Time: Respond to high priority customer tickets within 1 hour, Stabilize critical infrastructure incidents within 4 hours of initial notification, and non-critical incidents within 1 business day.
• Project Delivery: Successfully complete 90% of infrastructure projects within scope, on time, and within budget.
• Automation Efficiency: Implement and maintain automation scripts that reduce manual intervention by 25% or more.
• Backup Success Rate: Achieve 100% backup success rate for critical systems and services.
• Security Remediation: Address and resolve 100% of high-priority security findings within 72 hours.
• Client Satisfaction: Maintain client satisfaction with presales and support efforts at 90% or higher based on feedback surveys.
• Documentation Accuracy: Ensure 100% accuracy in system documentation, with updates completed within 72 hours of changes.
  
  

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensures and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate.

At Alif, we believe that diversity is our strength and inclusion is our mission. Our team is a vibrant tapestry of different cultures, backgrounds, and perspectives, and we are proud to celebrate this diversity every day. Join us in celebrating the rich diversity that makes AlifCloud IT Consulting a great place to work! Together, we can create a more inclusive and equitable world.