Lead Business Analyst

Overview

• Partner with Sales Innovations, Sales Business Development, Enterprise Architecture, and business product owners to support new and existing products within the Sales IT portfolio.
• Coordinate activities with internal and external technology owners and service providers.
• Consult with Delta project teams, and external vendors or consultants to ensure project and product integrity.
  
  

• Create and maintain the product backlog for Sales IT Self‑Service, the B2B Partner Portal, and Incentive systems.
• Conduct planning sessions to prioritize work for upcoming sprints and facilitate refinement and planning activities.
• Ensure product acceptance and readiness at key phases of the delivery cycle.
• Develop communication materials and lead communication efforts related to product updates, priorities, and future roadmaps.
  
  

• Engage directly and regularly with development and delivery teams.
• Keep solution documentation current, accurate, and accessible.
• Map and track technical dependencies across teams and systems.
• Serve as a point of contact for technical issues, documentation creation, and service‑level monitoring.
• Ensure Delta methodology, standards, and procedures are adopted and implemented.
• Verify that technical solutions meet customer business goals and maintain high customer satisfaction.
  
  

• Attend and lead design sessions with the product team.
• Assist with the design, development, and implementation of Sales initiatives.
• Support the design of APIs for model consumption and execution strategies to enable efficient integration with client applications.
• Create and maintain development‑ready artifacts (user stories, requirements, diagrams, data mappings, etc.) tailored to evolving team needs and a hybrid Agile delivery model.
  
  

• Bachelor’s Degree in Business, Computer Information Systems or related field
• 7+ years of experience defining and documenting business application features and requirements, and designing, developing, integrating, and operating business applications.
• solving skills with the capability to understand and set direction for complex technology integrations.
• based infrastructures such as AWS and Salesforce Experience Cloud.
• Proficiency with SQL and NoSQL databases.
• Experience building applications using Microservices Architecture.
• Experience with VersionOne and Git (GitHub or similar tools).
• Expertise in Agile/Scrum methodologies.
• Excellent written and verbal communication skills, with the ability to communicate effectively across all levels of the organization.
• Strong teamwork and collaboration skills.
  
  

Self‑motivated learner with the ability to quickly adopt new technologies and deliver results.

Behavioral Competencies

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience developing, testing, and deploying APIs.
• About the Company
  
  

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join?

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs -exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme
  
  

The Lead Business Analyst, Global Sales will work on a strategic, business-focused product team to identify, define, and design solutions to create new and improve current technology offerings for Global Sales. The ideal candidate will be able to act as a technical translator between Sales stakeholders and Sales IT.