Lead Business Analyst

About Aurigo

Aurigo is an American technology company founded in 2003 with a mission to help public sector agencies and facility owners plan, deliver, and maintain their capital projects and assets safely and efficiently. With more than $300 billion of capital programs under management, Aurigo's award-winning software solutions are trusted by over 300 customers in transportation, water and utilities, healthcare, higher education, and government on over 40,000 projects across North America. We are a privately held corporation headquartered in Austin, Texas, USA, with software development and support centers in Canada and India. We are proud to be Great Place to Work Certified three times in a row and recently recognized as one of the Top 25 AI Companies of 2024.

Description:

Role Summary:
As a Senior Business Analyst, you will be primarily responsible for identifying the business needs of our customers and stakeholders and you will drive the entire requirements development and documentation process. You will be the single point of contact and bridge between the client, stakeholders, and the solution team. As a Senior Business Analyst, you will play a critical role in ensuring that Aurigo’s flagship product, Aurigo Masterworks, is delivered successfully to our customers’ satisfaction. You will work directly with our customers to drive the complete requirements gathering and discovery phase and eventually oversee successful implementation of the Aurigo Masterworks software solution. You will play a key role throughout the entire software delivery cycle and this includes working with our software development centre’s in Austin and Bangalore. If terminology like Microsoft TFS, Critical Path, Scope of Work Document, Scrum Meetings, Agile delivery process etc., feel alien to you, this is not the role for you.
With members of the Aurigo team and project stakeholders, you will define product scope, requirements and the implementation plan; assess risk, and supervise the acceptance testing process using Aurigo’s implementation methodology.

Primary Responsibilities:

• Serve as the main contact throughout the project lifecycle
• Engage subject matter experts, project managers and management throughout the adoption process
• Clearly understand and communicate Aurigo Best Practices to the customer
• Understand and communicate customer requirements to create the statement of work
• Maintain regular communication with both the customer and internal teams while managing customer expectations
• Grasp and clearly convey customer business objectives across teams
• Drive the definition and delivery of project scope, statement of work, goals and other deliverables
• Facilitate change management in partnership with our customers

Requirements:

Desired Skills and Experience

• B.E. / B.Tech. degree required (Preferably Computer Engineering, Information technology or Civil Engineering Major)
• Master’s degree (M.S./MBA) is a plus
• Minimum of 5 years of relevant experience with client-facing delivery of enterprise-scale web applications (or similar products)
• Outstanding verbal, presentation, and written communication skills
• Solid understanding of Microsoft technology and its application in enterprise environments
• Ability to interact with and lead international teams
• Understanding of software development processes and engagement methodologies
• Excellent problem-solving skills, with a demonstrated ability to identify and solve problems
• Strong conflict resolution and negotiation skills
• Willingness to travel within North America up to 30%
• Existing Business visa / previous customer facing business travel is a plus
• Strong background in linear construction, infrastructure management or capital project planning is a plus

Competencies