Lead Business Analyst

Job title: Lead Business Analyst

Location: Hyderabad.

About the job:

This position is part of the Connect to Resolve (C2R), a transversal organization into Sanofi Business Operations. Connect to Resolve (C2R) focus is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience. The Lead Business Analyst serves as the strategic owner of tool and platform strategies, ensuring optimal solutions across service management processes. This role is responsible for defining, implementing, and continuously improving solutions to drive business value throughout the service lifecycle. The Lead Business Analyst manages complex stakeholder relationships across organizational boundaries while leading strategic initiatives that require sophisticated analysis and solution transformation.

Main responsibilities:

• Tool and Platform Strategy: Define and implement tool/platform strategies in collaboration with DIGITAL teams and alignment with Process leads. Take accountability for tool/platform lifecycle and performance. Evaluate and recommend solutions across AI/GenAI, Service Management, Telephony, Reporting and Survey platforms. Establish technology roadmaps that support business objectives and enhance service delivery.

• Solution Implementation and Management: Guide teams on optimal solutions/features and provide expert implementation support. Ensure design best practices are followed in every sprint/delivery. Coordinate with third-party vendors to manage project activities and ensure timely completion. Drive continuous improvement of implemented solutions based on performance metrics and user feedback.

• Project Leadership: Lead or contribute to strategic projects requiring complex analysis and organizational transformation. Coordinate activities with cross-functional team members to drive project completion and business value. Establish and maintain business analysis standards, methodologies, and governance. Identify and mitigate project risks through proactive planning and stakeholder engagement.

• Stakeholder Management and Advocacy: Manage complex stakeholder relationships across organizational boundaries. Translate technical concepts into business value propositions for diverse audiences. Build partnerships across the organization to champion effective solution approaches. Facilitate workshops and collaborative sessions to align stakeholders on solution requirements.

• Innovation and Continuous Improvement: Identify emerging trends and technologies that could benefit the organization. Recommend process and technology improvements based on data analysis and industry best practices. Implement measurement frameworks to evaluate solution effectiveness. Drive adoption of new capabilities through change management and user enablement.

About you:

• Experience: 5+ years of experience in business analysis, business solutions architecture, or related fields. Proven track record in implementing and managing technology solutions in enterprise environments. Experience with AI/GenAI, Service Management, Telephony and reporting solutions. Background in business organization with focus on solution delivery. Experience in a global, cross-functional environment. Engineering, architecture, or consulting background preferred.

• Soft skills & Technical skills: Well-organized with ability to structure, prioritize, and meet deadlines. Excellent communication skills with ability to present at different organizational levels. Hands-on approach to problem-solving and solution implementation. Effective business partnering and customer relationship management. Strategic thinking with ability to connect technology solutions to business outcomes. Advanced in MS Office suite and business analysis tools, Excel (Not limited). Advanced in project management methodologies (including lean / agile etc..). Advanced in one or more tools like ServiceNow HRSD, Snowflake/PowerBI, AI/GenAI tools, Survey platforms. Advanced in-service management principles/frameworks. Advanced in data privacy principles and business case development. Working knowledge of LEAN, Design Thinking, and Continuous Improvement frameworks. Understanding of data and process modelling techniques.

• Education: Bachelor’s degree in information technology, Business, Cybersecurity, Risk Management, or a related field.

• Languages: Fluent in English (spoken and written)

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas.

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