Lead Business Analyst – Digital Platforms

Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Business Analyst – Digital Platforms

In this role you will:

• This role holder leads and is accountable for the designing, building and running digital customer experience journeys covering all products, customer types and channels across HSBC
• Oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organization alignment); and tracking and taking actions on change readiness, adoption, and feedback. Ultimately responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimizing risk during deployment
• People / team management role within the projects / programmes they work on with line or assignment management responsibility for a group of more junior resources within their resource pool (as related to their job family). Alongside project delivery responsibilities
• Identifies and analyses complex problems involving the wider team; generates feasible and creative solutions considering all aspects and consequences; leads brainstorming meetings to discuss and/or resolve problems
• Gain a clear understanding of others’ point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved
• Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope
• Coordinates requirements gathering, documentation, prioritization and traceability working with multiple programme teams and senior stakeholders. Works with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners.
• Challenges requirements and designs detailed, innovative business solutions to realize agreed business requirements
• Supports the business and functions in assessing current state operating model and translating strategy into target operating models, considering the impacts on customers, products/services, organization, people, process, technology and other key factors. Supports Business Architects in more complex or global architecture projects. Supports the impact assessment of new change on operating model.
• Utilizes financial skills to develop a high-level business case, considering investment and high-level benefits
• Architects complex, large-scale (e.g. multiple market/ multiple programme) change solutions, detailing all elements of the change journey and audience impacts
• Leads end-to-end change journey and validates mitigation plans
• Defines, shapes and recommends creative solutions options, weighing risk/reward
• Manages re-engineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)
• Manages a cross-functional/cross-cultural team and the performance of individuals/teams against performance objectives and plans
• Develops a network of professional relationships (within Digital Platforms and with delivery partners) to improve collaborative working and encourage openness - sharing ideas, information and collateral
• Encourages individuals to network and collaborate with colleagues beyond their own business areas and/or the Group to shape change and benefit the business and its customers
• Support the PMO and Consulting Leadership team with supply management / resourcing pipeline and scheduling. Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience
  
  

Requirements

To be successful in this role you should meet the following requirements:

• Expert knowledge of Business Transformation Frameworks, Agile methodologies and best practice techniques
• Advanced Business analysis, requirements gathering and design techniques
• Advanced Change management and implementation management techniques and approaches
• Proven track record as an outstanding analyst or consultant
• Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, Operations and technology focused projects
• Experience of business case development and a sound understanding of how design enablers underpin business benefits
• Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
• Previous experience of Digital Product Management.
• Data driven analytical approach to problem solving, looking to understand the underlying causes, so that we can build a global solution rather than a series of point solutions
• An entrepreneurial drive, with the ability to deconstruct and solve problems
• Experience in a global or regional roles, with proven experience in working in a cross functional matrix environment with market and global teams
• Experience with the range of product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
• SAFe experience, operating on quarterly planning cycles where your responsibility is to ensure the teams fully understand the priority of the work that they need to pick up, and that it is defined sufficiently for them to estimate accurately and understand any dependencies
• Experience of Design Thinking and leading run ahead work to explore new problems or potential ideas, bringing in Design, Analysis, Architecture and Engineering colleagues
• Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
• Excellent understanding of the bank’s risk framework and experience of working with second line of defense, legal, compliance, financial crime (AML & sanctions), fraud, risk
  
  

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India