Lead I - SFDC Business Analyst

Job Title: Salesforce BSA (Business Systems Analyst) Consultant

Location: Pune
Experience Range: 5 to 8 years total, with minimum 3 years in Salesforce Business Analysis or Consulting roles

Job Description

We are looking for a Salesforce Business Systems Analyst (BSA) / Salesforce Consultant to act as a key liaison between business stakeholders and technical teams. The role involves gathering and translating business requirements into functional Salesforce solutions, supporting implementation and testing, and driving user adoption. The ideal candidate will bring a strong understanding of Salesforce capabilities and agile methodologies, ensuring solutions are scalable, user-friendly, and aligned with evolving business goals.

Key Responsibilities:

• Conduct stakeholder meetings and workshops to gather and document business requirements

• Analyze current business processes and identify Salesforce-based improvement opportunities

• Convert business needs into clear user stories, process flows, and functional requirements

• Collaborate with Salesforce administrators, developers, and architects to design effective solutions

• Support system testing: define test cases, coordinate UAT, and validate functionality

• Deliver training sessions and develop adoption-supporting documentation

• Ensure alignment between business expectations and technical delivery throughout the lifecycle

• Monitor system usage and performance; recommend enhancements and process optimizations

• Stay up to date on Salesforce releases and best practices to provide strategic guidance

Must-Have Skills:

• Strong experience in Salesforce ecosystem, especially in:

  • Sales Cloud

  • Service Cloud

  • Experience Cloud

• Business Analysis skills including:

  • Requirement gathering & documentation

  • Process mapping, user stories, functional specifications

• Understanding of Agile/Scrum methodologies

• Excellent verbal and written communication and stakeholder management skills

• Ability to create and deliver training materials, support UAT, and facilitate workshops

• Strong problem-solving ability and a consultative mindset

Good-to-Have Skills:

• Exposure to Salesforce implementation projects across multiple clouds

• Familiarity with tools such as Jira, Confluence, Visio, or Lucidchart

• Experience in change management and user adoption strategies

• Knowledge of automation tools within Salesforce (e.g., Flow, Process Builder)

• Experience working in cross-functional, global teams

Certifications:

• Mandatory:

  • Salesforce Certified Business Analyst

  • Salesforce Administrator Certification

• Preferred:

  • Additional certifications like Sales Cloud Consultant, Service Cloud Consultant, or App Builde