Lead IT Infra Engineer (Collaboration Technologies)

The Lead Collaboration Engineer is a technical expert responsible for designing, implementing, and maintaining communication and collaboration systems that enable effective teamwork and knowledge sharing across the organization. This role requires a deep understanding of collaboration technologies, strong leadership skills, and the ability to work closely with cross-functional teams to ensure solutions align with business needs.

Responsibilities:

• Strategic Planning & Implementation:
• Lead the development and implementation of the collaboration technology roadmap, aligning with business goals and industry best practices.
• Research, evaluate, and recommend new and emerging collaboration tools and technologies.
• Design and implement scalable, secure, and reliable collaboration solutions, including video conferencing, unified communications, instant messaging, and content sharing platforms.
• Oversee the integration of collaboration tools with existing IT infrastructure and applications.
• Technical Expertise & Support:
• Provide expert technical support for collaboration systems, troubleshooting issues and resolving incidents escalated by junior team members.
• Develop and maintain comprehensive documentation for collaboration systems, including architecture diagrams, configuration guides, and user manuals.
• Monitor system performance and optimize for optimal user experience.
• Stay abreast of industry trends and emerging technologies in the collaboration space.
• Team Leadership & Collaboration:
• Lead and mentor a team of collaboration engineers, providing guidance and support for their professional development.
• Foster a collaborative and inclusive team environment that encourages knowledge sharing and innovation.
• Work closely with cross-functional teams, including IT, HR, and business units, to gather requirements and ensure solutions meet their needs.
• Communicate effectively with stakeholders at all levels, providing clear and concise updates on project progress and technical issues.
  

Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 5+ years of experience in a collaboration engineering role, with demonstrated expertise in designing, implementing, and supporting enterprise-scale collaboration solutions.
• Technical Skills:
• Deep understanding of collaboration technologies, including video conferencing ( Google-Meet, Microsoft Teams), unified communications (e.g., Microsoft Exchange, instant messaging (e.g., G-Chat, Slack, Microsoft Teams), and content sharing platforms (e.g., Google Workspace, SharePoint, OneDrive).
• Strong knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Experience with cloud-based collaboration solutions (e.g., Google Workspace,O365).
• Familiarity with IT security best practices for collaboration systems.
• Soft Skills:
• Excellent communication, interpersonal, and presentation skills.
• Strong leadership and mentoring abilities.
• Ability to work effectively in a team environment and collaborate with diverse stakeholders.
• Analytical and problem-solving skills.
• Self-motivated and results-oriented.
  

Preferred Qualifications:

• Relevant industry certifications (e.g., Microsoft Certified: Teams Administrator Associate, Cisco Certified Network Associate (CCNA)).
• Experience with Agile methodologies.
• Experience in a large, geographically dispersed organization.
  
  

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge collaboration technologies.
• Collaborative and supportive work environment.
• Professional development opportunities.
  
  

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.