Overview
Job description
Role - Lead IT Operations Engineer
Exp - 8 to 12 years
Location- Pune
Work model - 5 days work from office.
Domain -Cards and Payments mandatory
Key Skills - IT Operations, PL/SQL, Cards (Issuing, Acquiring or Switch), Application Support, Unix/Linux.
Job Role:
Lead the team to Investigation of incidents, change request (Small Enhancement), System monitoring & maintenance. Collaboration & support closely with cross functional teams. Communication & publishing reports with customers, Managing security protocols, risk mitigation strategies, and regulatory compliance.
Roles and responsibilities details
Ensure the definition of Production procedures and service performance
- Study and analyse payment operating platform like UNIX, PL/SQL, SQL
- Understand & implement the business recovery plan (PRA)
- Define and implement of Production procedures
- Ensure release implementation and postproduction support
- Assist in developing small enhancements and features for existing applications.
- Contribute to the analysis of vulnerability constraints of the production system.
- The drafting of patch/fix, testing and deployment to the production environment.
Provide customer support to meet availability and reliability commitments
- Ensure in handling and processing of requests and incidents related to Production
- Understand and define clearly prerequisites for production system.
- Discuss, understand and define the small enhancements based on customer requirements.
- Effective communication and daily/weekly meetings with customers (e.g. Steering Committee, Production Committee, etc.)
- Execute and publish multiple production reports to the stakeholders
- Lead in creating and maintaining action plans for existing as well as new services.
- Lead in the definition of servicing tasks: alarms, scheduling, backups and planning batches.
- Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in production.
- Making sure of seamless integration of new service to the existing production environment.
Provide user support to guarantee the processing of reported anomalies
- Lead and review in technical support for users (2nd and 3rd levels)
- Analysis, diagnosis and resolution for the incidents.
- Maintain technical documentation and provide guidance to users.
- Contribute to the development of teams' skills with the aim of improving collective performance
- Ensure intervention in the event of an incident occurring outside working hours
- To guide and educate operation engineer I for incidents, communication, new procedures for effective tasks.
- Ensure shift work or on-call duty
- Suggest improvement opportunities and Ensure reconciliation of payment transactions