Lead Software Engineer - Release Management

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Value Preposition

• Lead and orchestrate data platform releases, ensuring efficiency and reliability through planning, coordination, and execution of software.
• Close collaboration with development, QA, DevOps, Data Engineering, and business teams to ensure smooth deployments while minimizing risks and disruptions.
  
  

Job Details

Position Title: Lead Software Engineer

Career Level: P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore

About The Team

The data engineering team is community of dedicated professionals committed to designing, building, and maintaining data platform solutions for the organization.

Impact (Job Summary/Why This Role Matters)

Enterprise data warehouse supports several critical business functions for the bank including Regulatory Reporting, Finance, Risk steering, and Customer 360. This role is vital for release management of data application components, batch jobs and deliver timely value to business. Our values — inclusivity, transparency, and excellence — drive everything we do. Join us and make a meaningful impact on the organization.

Key Deliverables (Duties and Responsibilities)

• Release Coordination & Support:
• Lead planning and scheduling software and data platform releases, including Snowflake database changes.
• Collaborate with development, QA, DevOps, and Data Engineering teams to track release readiness and dependencies.
• Maintain release calendars, documentation, and reports to provide visibility into release cycles.
• Support deployment activities for applications, data pipelines, and Snowflake-related updates, ensuring adherence to release guidelines and rollback procedures.
• Help identify potential release risks and work with stakeholders to mitigate them.
• Monitor release performance and escalate issues as needed.
• Tracking and measuring key metrics to assess the effectiveness of release processes.
• Work with global technology teams across different time zones (primarily US) to deliver timely business value.
  
  

• Process Improvement & Compliance:
• Proactively refining release management processes to enhance efficiency and reliability.
• Ensure compliance with change management policies and best practices for software and data platforms.
• Contribute to automation and process optimization initiatives in CI/CD pipelines, including Snowflake-based data workflows.
• Refining and enhancing existing frameworks and automating processes wherever possible.
  
  

• Communication & Documentation:
• Maintain release notes, post-release reports, and issue tracking logs.
• Conduct release meetings and share status updates with cross-functional teams.
  

Skills and Qualification (Functional and Technical Skills)

Functional Skills

• Team Player: Support peers, team, and department management.
• Problem Solving: Excellent problem-solving skills, incident management, root cause analysis, and proactive measures to improve quality of service.
• Communication: Excellent verbal, written, and interpersonal communication skills.
• Attention to Detail: Ensure accuracy and thoroughness in all tasks.
• Strong organizational and multitasking abilities
  
  

Technical/Business Skills

• Experience in release management, DevOps, IT operations, and Data Engineering
• Good knowledge of Agile methodologies, CI/CD pipelines, and deployment tools
• Technical expertise with version control systems (Git, Bitbucket) and build automation tools (Jenkins, GitHub Actions, etc.).
• Experience with data integration tools and Snowflake automation (dbt, Ansible,Terraform, or Snowflake Snowpark).
• Manage GitLab Merge Requests (MRs), ensuring proper approvals, quality checks, and adherence to branching strategies.
• Experience with JIRA, ServiceNow, or other release tracking tools.
• Basic knowledge of Snowflake architecture, schema management, and SQL.
• Understanding of cloud platforms (AWS, Azure) and basic scripting (Python, Bash).
• Knowledge of ITIL processes
• Experience working in Financial Industry is a plus.
  
  

Leadership Qualities (For People Leaders)

• Communication: Clearly conveys ideas and listens actively.
• Influence: Extensive stakeholder management experience and ability to influence people
• Empathy: Understands and cares about team members' feelings and perspectives
  
  

Relationships & Collaboration

• Reports to: Associate Director - Data Engineering
• Partners: Senior leaders and cross-functional teams
  
  

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.